Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Christina Roark

Tazewell,VA
Christina Roark

Summary

Dynamic and results-oriented professional with extensive experience as a Delivery Driver at Spark and Postal Delivery Officer at USPS. Excelled in enhancing customer satisfaction and efficiency through expert route management and GPS navigation. Demonstrated exceptional teamwork, problem-solving abilities, and a commitment to safety, significantly improving delivery accuracy and maintaining a clean driving record.

Overview

7
years of professional experience

Work History

Spark

Delivery Driver
08.2022 - Current

Job overview

  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Enhanced team knowledge by sharing best practices for navigation and time management.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Enhanced customer trust by providing courteous and professional service during deliveries.

USPS

Postal Delivery Officer
08.2017 - 01.2019

Job overview

  • Boosted safety standards, conducting regular vehicle inspections and adhering to traffic laws during mail deliveries.
  • Managed high volumes of mail during peak seasons while maintaining accuracy rates in sorting processes ensuring timely deliveries.
  • Collaborated with fellow Postal Delivery Officers to ensure seamless coordination and comprehensive coverage of designated territories.
  • Minimized delivery errors by double-checking addresses, postage, and packaging requirements before dispatching mail items.
  • Kept abreast of changes in postal regulations or technology advancements that could impact job performance or improve overall efficiency levels within the department.
  • Enhanced customer service by addressing inquiries, resolving complaints, and providing accurate information on postal services.
  • Contributed to a positive workplace environment through effective communication and teamwork with colleagues, supervisors, and customers alike.
  • Improved mail delivery efficiency by developing and implementing optimized routes.
  • Maximized fuel efficiency in delivery vehicles through careful route planning and conscientious driving habits leading to cost savings for the organization.
  • Expedited package processing for quicker delivery with meticulous attention to detail in sorting and labeling procedures.
  • Handled fragile packages carefully, following proper handling procedures to minimize damage during transport or storage.
  • Provided support during emergencies by delivering essential supplies or distributing vital information as required by the situation at hand.
  • Safeguarded sensitive information through strict adherence to postal regulations and confidentiality protocols.
  • Handled cash transactions with accuracy, ensuring correct payment for postage fees and maintaining a balanced till at the end of each shift.
  • Ensured timely mail delivery for customer satisfaction with diligent adherence to schedules.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

Education

Southwest Virginia Community College
Richlands, VA

Practical Nursing from Nursing
08.2008

University Overview

Tazewell High School
Tazewell, VA

Advanced Studies from General Studies
06.2003

University Overview

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Punctual and Reliable
  • Problem-Solving
  • Safe Driving
  • Time management skills
  • Loading and unloading
  • Clean Driving Record
  • GPS and route planning
  • Route Management
  • Safe Driving Record
  • GPS Navigation
  • Heavy Lifting
  • Order picking and processing
  • Map reading and navigation skills
  • Roads and highways knowledge
  • GPS Operation
  • Vehicle Cleaning and Maintenance
  • Delivery Scheduling
  • Traffic laws knowledge
  • Local routes understanding
  • Complex Problem-Solving
  • Cargo Handling
  • Safe Driver Training
  • Vehicle Inspection
  • Delivery recordkeeping
  • Dispatch Communication
  • Client Relationship Management
  • Documentation And Reporting
  • Order Verification
  • Vehicle Maintenance
  • Pre-Trip and Post-Trip Inspections
  • Defensive Driving
  • Advanced planning
  • Route logs
  • Load Balancing
  • Heavy hauling
  • Mileage Tracking
  • Vehicle inspections
  • Materials Transport
  • Fuel Efficiency
  • Shopping Orders
  • Equipment monitoring
Availability
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Timeline

Delivery Driver
Spark
08.2022 - Current
Postal Delivery Officer
USPS
08.2017 - 01.2019
Southwest Virginia Community College
Practical Nursing from Nursing
Tazewell High School
Advanced Studies from General Studies

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Christina Roark