Christina Rodriguez
Salt Lake City,Utah
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated individual with hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Legal Assistant
Gardner & Taylor PLLC
02.2022 - Current
- Prepared and drafted correspondence and legal forms to maintain smooth communications
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation
- Assisted in organizing and overseeing assignments to drive operational excellence
- Maintained organized, clean, professional workspace and waiting area
- Coordinated pick up, drop offs and deliveries of express mailing services
- Maintained computer and physical filing systems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Organized documents to manage paper and electronic filing systems of clients.
- Interacted with telephone callers and answered questions about immigration attorneys' services, in English and Spanish.
HR Support
PDR Benefits
07.2019 - 02.2022
- Delivered HR training sessions to staff, managers and executives, in both English and Spanish
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Oversaw and managed hiring process and assisted human resources.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Advocated for staff members, helping to identify and resolve conflicts.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process
Representative
Discover
09.2018 - 08.2019
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business
- Maintained high volume of calls and met demands of busy and productive group
- Trained new team members on scripts, company services, and collection strategies.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Education
Bachelor of Science - Political Science And International Studies
The University of Utah
Salt Lake City, UT05.2022
High School Diploma -
West High School
Salt Lake City, UT06.2018
Skills
- Active Listening
- Administrative Support
- Client Relations
- Creativity and Adaptability
- Critical Thinking
- Document Preparation
- Legal Compliance
- Office Management
- Project Management
- Task Prioritization
- Verbal and Written Communication
- Writing and Editing
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant
Gardner & Taylor PLLC
02.2022 - Current
HR Support
PDR Benefits
07.2019 - 02.2022
Representative
Discover
09.2018 - 08.2019
Bachelor of Science - Political Science And International Studies
The University of Utah
High School Diploma -
West High School
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