Monica Moore
Carson,CA
Summary
Experienced professional with a diverse background in law enforcement, customer service, supervision, and special education training. Adept at fostering safe environments, resolving complex issues, and delivering exceptional service. Passionate about supporting individuals and teams to achieve goals through effective leadership and collaboration.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Davis Miles McGuire Gardner PLLC Law Firm
06.2021 - 05.2024
- Managed customer inquiries and suggestions courteously and professionally.
- Handled high-stress situations with professionalism, resolving disputes and conflicts.
- Actively listened to customers, addressing concerns promptly and escalating major issues when necessary.
- Resolved customer complaints empathetically, enhancing loyalty and fostering repeat business.
Police Officer III Training Officer
Los Angeles Police Department
07.2000 - 05.2021
- Displayed sound judgment through mediation and conflict resolution that impacted public safety during emergencies.
- Utilized excellent communication skills when interacting with diverse populations.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Balanced multiple responsibilities by prioritizing tasks effectively to meet deadlines.
Assistant to Director of Career Services
ITT Technical Institute
01.1999 - 05.2000
- Fostered a positive work environment through strong interpersonal skills and proactive teamwork.
- Collaborated with management and team members to support business operations effectively.
- Organized logistics and materials for board meetings, committee meetings, and staff events.
- Trained and supervised employees on office policies and procedures.
Special Education Trainee
Los Angeles Unified School District, LAUSD
05.1997 - 01.1999
- Engaged in ongoing professional development to remain current on special education best practices.
- Supported IEP development to meet state standards and federal regulations.
- Fostered parent involvement through consistent communication, progress reports, and conferences.
- Conducted small group instruction emphasizing foundational skills like reading fluency and math problem-solving.
- Organized activities promoting students' physical, social-emotional, and social development.
Education
No Degree - Administration of Justice
Los Angeles City College
Los Angeles, CASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Supervision
- Critical Thinking
- Multitasking abilities
- Leadership
- Teamwork
Accomplishments
- Rewarded Citizen Community Service Award in 2007.
- Mentored college student workers who aspired to have career in law enforcement.
Timeline
Customer Service Representative
Davis Miles McGuire Gardner PLLC Law Firm
06.2021 - 05.2024
Police Officer III Training Officer
Los Angeles Police Department
07.2000 - 05.2021
Assistant to Director of Career Services
ITT Technical Institute
01.1999 - 05.2000
Special Education Trainee
Los Angeles Unified School District, LAUSD
05.1997 - 01.1999
No Degree - Administration of Justice
Los Angeles City College
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