Christina Rodriguez
Charlotte,NC
Summary
Dedicated candidate with a strong commitment to delivering exceptional customer service. Creates a warm and enjoyable dining atmosphere for patrons by anticipating needs and resolving issues with patience and empathy. Skilled in fostering seamless teamwork to enhance service excellence. Proven track record of increasing sales and elevating guest satisfaction levels. Genuine passion for connecting with individuals and upholding the highest service standards to ensure impactful and memorable interactions.
Overview
7
7
years of professional experience
Work History
Barista
Burr & Berry
Charlotte, NC
03.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Fostered a positive team atmosphere by utilizing effective communication.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Bartender
Pins mechanical
Charlotte, North Carolina
09.2024 - Current
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Server
131 main
Charlotte, North Carolina
07.2024 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Learned how to work with team service.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
Lead Waiter
Mizu
Charlotte
07.2022 - 07.2024
- Increased restaurant sales by recommending appropriate food and beverage pairings for various customer preferences.
- Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
- Monitored cash drawers throughout shift in order to prevent shortages or discrepancies at end of day.
- Provided effective leadership to a team of waiters, ensuring that all guests were served in a timely manner.
- Demonstrated excellent customer service skills while managing a busy restaurant floor and resolving customer complaints.
- Created detailed reports on sales performance, labor costs, inventory levels, and guest feedback to management team.
- Displayed superior problem solving abilities when faced with difficult situations involving disgruntled customers.
- Trained waitstaff to properly greet guests, take orders and answer questions about menu choices.
- Listened to customer concerns and complaints and quickly rectified issues.
- Memorized frequent customer preferences to build relationships and loyalty.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
Waiter/Bartender
LongHorn Steakhouse
Matthews
07.2021 - 08.2022
- Memorized drink recipes and prepared them efficiently for guests.
- Handled high volume while still giving each guest an adequate amount of attention and hospitality.
Waitress
Olive Garden Italian Restaurant
Monroe
09.2020 - 08.2021
- Upsold specialty items to increase overall sales and exceed targets.
- Double-checked order accuracy and food quality before delivering to customers.
- Learned menu items and accurately described them to guests.
- Committed to providing excellent customer service.
Waitress
Hickory Tavern
Charlotte
02.2019 - 03.2021
- Trained waitstaff.
- Increased table turns and rotated seating for maximum guest satisfaction.
- Completed thorough and accurate opening and closing duties to ensure a smooth restaurant operation.
- Gained customer loyalty by remembering customers' order preferences and greeting them by name.
- Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
Education
High School - undefined
Sun Valley High School
Monroe, NC01.2019
Skills
- Guest relations
- Communication skills
- Hospitality service expertise
- Customer service
- Team Management
- Professional Appearance
<Enter your own>
Title: Customer Service Expert
Timeline
Barista
Burr & Berry
03.2025 - Current
Bartender
Pins mechanical
09.2024 - Current
Server
131 main
07.2024 - Current
Lead Waiter
Mizu
07.2022 - 07.2024
Waiter/Bartender
LongHorn Steakhouse
07.2021 - 08.2022
Waitress
Olive Garden Italian Restaurant
09.2020 - 08.2021
Waitress
Hickory Tavern
02.2019 - 03.2021
High School - undefined
Sun Valley High School