Xona Phillips

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

· Developed relationships with guests to meet client needs and encourage repeat service.

· Learned details of types of treatments and procedures in order to answer questions from salon guests.

· Listened closely to customer complaints and responded appropriately to issues.

· Resolved customer problems and complaints.

· Consistently kept reception area clean and tidy and maintained presence at desk area.

· Communicated with spa team members if clients canceled or changed appointment times.