Sophia Lecour
Buckeye,AZ
Summary
Experienced customer service professional skilled in identifying and selling products based on customer needs. Efficiently processes credit card and cash transactions, utilizing computers and handheld devices to ensure a seamless customer checkout experience. Proven track record of good attendance and punctuality, with a willingness to work flexible hours including early mornings, evenings, and weekends. Excels in engaging with customers to understand their preferences and deliver high-quality food and beverages by quickly mastering recipes. Hardworking food preparation worker skilled in cooking a wide variety of dishes. Thrives in fast-paced environments, effectively multitasking to handle high order volumes and consistently meet customers\' desires for fresh, hot food. Committed to cleanliness, organization, and maintaining well-stocked kitchens to ensure a smooth operation.
Overview
2024
2024
years of professional experience
Work History
Barista
Starbucks
- Maintained clean work stations to adhere to health and safety guidelines.
- Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality.
- Created attractive layouts for food and beverage displays.
- Completed customer orders by processing payments and packaging selected items.
- Handled refunds and remade incorrect drinks to improve customer experience.
- Trained new employees regarding food and drink recipes, operation procedures and health guidelines.
Cashier
Ulta Beauty Inc.
09.2023 - 12.2023
- Processed cash register transactions on POS and provided correct change.
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Assisted customers with locating hard-to-find items.
- Set up merchandise displays, including endeaps, floor displays and aisles.
- Learned special prices and promotions and encouraged customers to participate in offers.
Cook Cashier
Loud Burger
11.2021 - 08.2022
- Followed established recipes to prepare and cook menu items.
- Readied ingredients in advance to reduce loads during rush periods.
- Carried out repetitive tasks in fast-paced kitchen environment.
- Cleaned surfaces to prevent spread of contamination.
- Processed cash register transactions on POS and provided correct change.
Education
No Degree - Kinesiology
Riverside City College
Riverside, CA06-2026
Skills
- Inventory
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- Safe food handling practices
- POS systems
- Food preparation
- Menu memorization
- POS system operation
- Professional demeanor
- Quality control
- Inventory management
- Performance improvement
- New hire training
- Drink customization
- Espresso preparation
- Latte art
- Up-selling
- Food running
- Product upselling
- Cooking
- Retail management
- Multitasking and organization
- Clear communication
- Team collaboration
- Verbal and written communication
- Workflow management
- Physical stamina
- Recipe adherence
- Opening and closing coordination
- Speedy and efficient
- Cleaning and sanitizing
Timeline
Cashier
Ulta Beauty Inc.
09.2023 - 12.2023
Cook Cashier
Loud Burger
11.2021 - 08.2022
Barista
Starbucks
No Degree - Kinesiology
Riverside City College
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