Maria Garcia
West Des Moines,IA
Summary
Skilled in barista training and team management, significantly improving operational efficiency and aligning team efforts with organizational goals.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Barista
Eurest Dining Services
West Des Moines, IA
06.2025 - Current
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee station and seating area.
- Operated coffee machines and equipment following safety protocols.
- Collaborated with team members to ensure efficient service during peak hours.
- Provided friendly customer service to enhance the dining experience.
- Restocked supplies and inventory to maintain smooth operations.
Lead Barista/Server
Renaissance Des Moines Savery Hotel
Des Moines, IA
08.2023 - 06.2025
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Promoted additional items with beverages, increasing store sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Receptionist
Kb Wireless
Des Moines, IA
02.2023 - 08.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected payments, processed transactions and updated relevant records.
Customer Service Cashier
La Tapatia Market
Des Moines, IA
05.2022 - 02.2023
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Counted money in drawers at beginning and end of each shift.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with floor team and managers to meet wide range of customer needs.
Education
East High School
Des Moines, IASkills
- Health codes compliance
- Menu Memorization
- Barista Training
- Inventory
- Safe Food Handling
- POS Systems
- Promotional Events
- Staff Scheduling
- Inventory Management
- Guest service
- Supply Ordering
- Team Management
- Menu development
- Conflict handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
ServSafe Food Handler
Timeline
Barista
Eurest Dining Services
06.2025 - Current
Lead Barista/Server
Renaissance Des Moines Savery Hotel
08.2023 - 06.2025
Receptionist
Kb Wireless
02.2023 - 08.2023
Customer Service Cashier
La Tapatia Market
05.2022 - 02.2023
East High School