Christina Rojas
Plano,IL
Summary
Results-driven Business Office Manager known for productivity and efficient task completion. Specialize in financial management, operational oversight, and team leadership. Excel in problem-solving, communication, and organization to ensure smooth office operations and staff coordination.
Overview
23
23
years of professional experience
Work History
Business Office Manager/Human Resource
Senior Lifestyle
Oak Brook , IL
2023.12 - Current
- Responsible for all daily and monthly accounts receivable and accounts payable functions, including but not limited to: residents move-in, move-out and billing changes.
- Timely resident billing.
- Daily deposits.
- Resident collections.
- Accurate automatic payment processing; residents rate increase notifications, daily and monthly accounts payable functions.
- Timely financial month-end close.
- Performs human resource functions, including but not limited to posts open positions and monitor applicants via the applicant tracking system.
- Completes candidate background checks and drug screening.
- Ensures team member files are maintained, and employment status is accurate in the human resource information system (HRIS).
- Ensures I9 documents are reviewed and processed pre-hire per federal requirements.
- Processes bi-weekly payroll accurately and timely.
- Acts as the employee learning management system administrator.
- Ensures team member reviews are completed timely.
- Participates in team member coaching and counseling, collaborating with the human resource regional director as applicable.
Office Manager/Billing Coordinator/Medical Assistant
Elmhurst Podiatry Center
Elmhurst , IL
2010.06 - 2023.12
- Oversaw accounting, budgeting, and financial reporting.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Created and maintained operational budgets, monitored costs and identified areas for cost savings.
- Analyzed financial reports such as income statements or balance sheets in order to assess profitability.
- Enhanced workflow to implement best practices, reduce costs, increase staff motivation and satisfaction.
- Managed bookkeeping, accounting systems and completed data entry.
- Completed enrollments into Medicaid, Medicare and private insurance plans.
- Communicated with insurance companies to determine coverage for specific procedures.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Managed over 10 employees.
- Drafted reports regarding performance metrics and other relevant data from the EHR system.
- Utilized electronic medical record system to enter data into patient charts accurately and efficiently.
- Answered multi-line telephone systems professionally and courteously while providing accurate information about services offered at the practice.
- Filed insurance claims electronically through appropriate channels in order to maximize reimbursement rates.
- Ensured proper sterilization of instruments between uses.
- Operated and maintained x-ray equipment, including adjusting exposure time and setting up necessary equipment for x-ray examinations.
- Processed digital images using specialized computer software programs.
- Provided quality control checks on equipment before each use.
- Positioned imaging equipment and adjusted controls to set exposure time and distance.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Administered treatments such as orthotics, casting, strappings and dressings to patients.
- Monitored stock levels of medications, bandages and other supplies to ensure adequate inventory at all times.
- Positioned patients properly during examination or treatment for comfort and safety.
NICU Unit Secretary
St. Joseph Hospital
Chicago , IL
2001.02 - 2010.06
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with feeding and monitored intake to help infants achieve nutritional objectives.
- Assisted nursing staff with completing daily rounds, documenting vital signs.
- Managed time efficiently in order to complete all tasks within deadlines.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Maintained fully-stocked phlebotomy cart, carrier and station.
Education
Bachelor of Science - Bachelors of Science in Healthcare Management
Rasmussen College
Associates Of Arts In Business Administration - Business Administration
American InterContinental University
Skills
- Patient Registration
- Insurance Eligibility and Verification
- Team Leadership and Team Building.
- EMR Software
- CAQH
- AR/AP
- Payroll Administration
- Project Planning
- Prioritizing and Planning
- Collections experience
- Database coordination
- Office procedures understanding
- Understanding of medical ethics
- Understanding of medical terminology
- Policy and procedure modification
- Database administration
- Business administration
- Strategic planning
- Staff Management
- Documentation and control
- Time management
- Managing multiple projects
Timeline
Business Office Manager/Human Resource
Senior Lifestyle
2023.12 - Current
Office Manager/Billing Coordinator/Medical Assistant
Elmhurst Podiatry Center
2010.06 - 2023.12
NICU Unit Secretary
St. Joseph Hospital
2001.02 - 2010.06
Bachelor of Science - Bachelors of Science in Healthcare Management
Rasmussen College
Associates Of Arts In Business Administration - Business Administration
American InterContinental University
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