Chris Rivera
Plano,IL
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
3
3
years of professional experience
Work History
Dining Services Manager
Senior Lifestyle
2023.08 - Current
- Supervise daily operation of dining room(s), room service and convenience store.
- Ensure room service orders are delivered timely and properly.
- Ensure smooth and timely opening of the dining room.
- Inspect side work to ensure completion and closes dining room.
- Assist in producing weekly schedules with budgetary guidelines for service staff.
- Ensure an adequate number of service employees each shift and ensures absence are covered as to not allow coverage holes.
- Lead the training of all new dining room employees.
- Assist service staff during mealtime as needed.
- Conduct required training sessions, weekly/monthly/quarterly.
- Oversee resident billing of food service charges.
- Maintain the resident request logbook and forward these request to the chef and food and Beverage Director.
- Knowledgeable of all menus and descriptions.
- Provide supervision for special functions.
- Assist in employing appropriate loss prevention procedures.
- Assist in hiring, training, disciplining, and terminating departmental employees in accordance with Senior Lifestyle Corporation’s policies.
- Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
- Maintain a positive and professional demeanor toward all residents, visitors, and coworkers.
- Adhere to all policies and procedures of Senior Lifestyle Corporation.
- Perform other duties as assigned.
Customer Service Representative
Walmart
2021.06 - 2023.08
- Sort products in the backroom.
- Stock products on shelves.
- Ensure aisles are neat and area is clean.
- Greet customers and answer their questions.
- Ensuring high-quality products are taken care of and available for our members.
- Ensuring shelves are clean, maintaining temperature control, verifying expiration dates, and disposing of lesser quality food products.
- Packing ready-to-sell products in proper containers and stock displays.
- Maintaining a clean, sanitized, and member-ready area.
- Maintained safety of standards, procedures, and guidelines including conducting safety sweeps.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Holy Trinity High School
ChicagoSkills
- Sanitation Standards
- Food presentation
- Food Safety Compliance
- Staff Management
Timeline
Dining Services Manager
Senior Lifestyle
2023.08 - Current
Customer Service Representative
Walmart
2021.06 - 2023.08
High School Diploma -
Holy Trinity High School
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