Christina Rolfes
Denver,IA
Summary
Detail-oriented and passionate about facilitating excellent patient care. Strong work ethic, adaptability, and exceptional interpersonal skills, effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Clinic Administrator
UnityPoint Health - Allen Hospital
Waterloo , IA
2022.08 - Current
- Provided administrative support to physicians and other medical staff.
- Managed communications within the clinic including emails, phone calls, interoffice memos. Scheduled and communicated staff/physician meetings, using verbal and written communication to inform employees of requirement for attendance, time and subject matter.
- Collaborated with physicians, nurses and other healthcare professionals to ensure quality care for patients.
- Reviewed patient charts to ensure accuracy of documentation prior to billing submission.
- Ensured compliance with all relevant laws, regulations, and standards.
- Created reports on clinic performance metrics such as revenue or patient satisfaction scores.
- Responded promptly to inquiries from patients or other healthcare organizations.
- Evaluated employee performance, completed written appraisals and assisted in developing individual performance goals as provided in company policy and procedural guidelines.
- Received and resolved personal complaints against clinic staff and questions or concerns regarding clinic policies and systems.
- Participated in development of strong medical team by evaluating applicants, interviewing applicants and training new hires on clinic policies and procedures.
- Implemented patient satisfaction initiatives to improve service quality and address grievances.
- Addressed operational issues promptly to minimize impact on clinic services.
- Monitored clinic budget, controlled expenses, and optimized resource allocation.
- Ensured clinic compliance with federal, state, and local healthcare regulations.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
Clinic Supervisor
UnityPoint Clinic
Waterloo , Iowa
2020.11 - 2022.08
- Working closely with Senior Clinic Administrator regarding daily operations for North Crossing Family Medicine, North Crossing Internal Medicine and Internal Medicine West Waterloo.
- Provides leadership and direct supervision to clinic staff with a focus on clinical problem solving, mentoring, performance management, and annual performance evaluations in accordance with Human Resources policies.
- Educates staff on job performance, competency, quality outcomes, patient satisfaction and productivity.
- Approves and coordinates coverage for staff absences, vacations and maintains staffing needs to provide safe patient care and to meet quality standards.
- Addresses and resolves patient and staff complaints.
- Implements best practices to achieve established metrics for clinic.
- Participate in interview and hiring process, responsible for coordination of orientation and training for new staff.
- Tracked, organized and counted clinic stock and supplies.
- Supervised internal and external communications by answering queries and complaints.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Managed operations in accordance with budget requirements.
- Led and motivated 17 employees through supervision, training and coaching on duties and daily operational activities.
- Lead huddles every morning with clinical staff to discuss barriers, staffing for the day and address concerns team member have.
- Performs clinical duties, which include rooming, calling patients with test results and giving immunizations.
- Completes weekly deposit.
- Attends all EPIC superuser meetings and educate clinical team and providers on upcoming changes to EPIC.
- Fluent in all aspects of EPIC, cadence and clinical.
LPN
UnityPoint Health-Neurosurgery Clinic
Waterloo , Iowa
2017.01 - 2020.11
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Documented patient medical histories, current symptoms and vitals.
- Spoke with hospitals, nursing homes and other physician offices.
- Answered patient and family questions to educate on optimal treatment procedures.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Reviewing MRI, CT, x-ray, labs, History and Physicals and other specialty clearance for pre-surgical clearance.
- Working directly with surgeons and Advanced Practice Providers in office.
- Completing forms for disability companies and employers, referring patients to specialists.
- Implemented Outcomes questionnaires for pre and post operative patients.
- Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
- Facilitated processes to streamline patient care pre-operatively and post-operatively.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Attends all EPIC superuser meetings and trains clinical staff and providers on upcoming changes to EPIC.
- Worked directly with Case Managers on medical floors in hospital to coordinate patient care after surgery or hospitalization.
- Observed strict confidentiality and safeguarded all patient-related information.
LPN
Western Home Communities, Standard Family Assisted Living
Cedar Falls , Iowa
2011.01 - 2018.01
- Provided direct resident care under the supervision of the Director/Assistant Director of Assisted Living.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Guide and direct resident care and interacts with all levels of staff affecting resident care.
- Accepts responsibility for the total nursing care of assigned residents.
- Maintain awareness of condition of all residents on the unit and ultimately responsible for their care.
- Administered medications and therapies in accordance with physicians orders.
- Document progress in resident chart during shift.
- Communicate resident needs and problems with physician.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Completed 36-hour LPN Supervisor Class through.
LPN
Heartland Neurosurgery
Waterloo , Iowa
2011.01 - 2017.01
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Documented patient medical histories, current symptoms and vitals.
- Spoke with hospitals, nursing homes and other physician offices.
- Answered patient and family questions to educate on optimal treatment procedures.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Reviewing MRI, CT, x-ray, labs, History and Physicals and other specialty clearance for pre-surgical clearance.
- Working directly with surgeons and Advanced Practice Providers in office.
- Completing forms for disability companies and employers, referring patients to specialists.
- Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
- Facilitated processes to streamline patient care pre-operatively and post-operatively.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Worked directly with Case Managers on medical floors in hospital to coordinate patient care after surgery or hospitalization.
- Observed strict confidentiality and safeguarded all patient-related information.
LPN
Dr. Annie Kontos, D.O
Waterloo , Iowa
2008.01 - 2011.01
- Collected and documented vital signs to track current patient conditions.
- Documented patient medical history.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Answered patient and family questions to educate on optimal treatment procedures.
- Used sterile techniques to prepare patients for procedures.
- Assisted physicians with examinations and small in office procedures.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Administering vaccines and medications orally, intramuscular and nebulizer machine
- Speaking with hospitals, nursing homes and other physician offices
- Obtaining prior authorizations from insurance companies for tests, medications, and specialist referrals
- Scheduling tests, IV infusion for outpatient therapy and making referrals to specialists
- Reviewing lab results, ordering supplies for the office and ordering immunizations.
Education
LPN Supervisory Course -
Hawkeye Community College
Waterloo, Iowa09.2011
LPN -
Hamilton College
Cedar Falls, Iowa09.2006
Prerequisites For Nursing Program -
Hawkeye Community College
Waterloo, Iowa07.2005
High School Diploma -
Cedar Falls High School
Cedar Falls, IA05.2003
Skills
- Patient Advocacy
- Risk Management
- Employee Supervision
- Employee Work Scheduling
- Quality Control
- Critical Thinking
- Time Management
- Addressing Questions and Concerns
- Employee Recruitment and Hiring
- Verbal and Written Communication
- Well-Trained in EPIC
- Process Implementation
- Employee Performance Evaluations
Additional Information
- Honors/Awards &Volunteering: Deans List three consecutive terms at Hamilton College. Elected Student Ambassador by faculty in Practical Nursing Program at Hamilton College.
Affiliations
- Deans List three consecutive terms at Hamilton College.
- Elected Student Ambassador by faculty in Practical Nursing Program at Hamilton College.
- FOCUS Star Award winner at Unity Point Health.
Timeline
Clinic Administrator
UnityPoint Health - Allen Hospital
2022.08 - Current
Clinic Supervisor
UnityPoint Clinic
2020.11 - 2022.08
LPN
UnityPoint Health-Neurosurgery Clinic
2017.01 - 2020.11
LPN
Western Home Communities, Standard Family Assisted Living
2011.01 - 2018.01
LPN
Heartland Neurosurgery
2011.01 - 2017.01
LPN
Dr. Annie Kontos, D.O
2008.01 - 2011.01
LPN Supervisory Course -
Hawkeye Community College
LPN -
Hamilton College
Prerequisites For Nursing Program -
Hawkeye Community College
High School Diploma -
Cedar Falls High School
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