Detail-oriented and passionate about facilitating excellent patient care. Strong work ethic, adaptability, and exceptional interpersonal skills, effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Clinic Administrator
UnityPoint Health - Allen Hospital
Waterloo, IA
08.2022 - Current
Provided administrative support to physicians and other medical staff.
Managed communications within the clinic including emails, phone calls, interoffice memos. Scheduled and communicated staff/physician meetings, using verbal and written communication to inform employees of requirement for attendance, time and subject matter.
Collaborated with physicians, nurses and other healthcare professionals to ensure quality care for patients.
Reviewed patient charts to ensure accuracy of documentation prior to billing submission.
Ensured compliance with all relevant laws, regulations, and standards.
Created reports on clinic performance metrics such as revenue or patient satisfaction scores.
Responded promptly to inquiries from patients or other healthcare organizations.
Evaluated employee performance, completed written appraisals and assisted in developing individual performance goals as provided in company policy and procedural guidelines.
Received and resolved personal complaints against clinic staff and questions or concerns regarding clinic policies and systems.
Participated in development of strong medical team by evaluating applicants, interviewing applicants and training new hires on clinic policies and procedures.
Implemented patient satisfaction initiatives to improve service quality and address grievances.
Addressed operational issues promptly to minimize impact on clinic services.
Monitored clinic budget, controlled expenses, and optimized resource allocation.
Ensured clinic compliance with federal, state, and local healthcare regulations.
Oversaw ordering, purchasing and maintenance of clinical equipment.
Clinic Supervisor
UnityPoint Clinic
Waterloo, Iowa
11.2020 - 08.2022
Working closely with Senior Clinic Administrator regarding daily operations for North Crossing Family Medicine, North Crossing Internal Medicine and Internal Medicine West Waterloo.
Provides leadership and direct supervision to clinic staff with a focus on clinical problem solving, mentoring, performance management, and annual performance evaluations in accordance with Human Resources policies.
Educates staff on job performance, competency, quality outcomes, patient satisfaction and productivity.
Approves and coordinates coverage for staff absences, vacations and maintains staffing needs to provide safe patient care and to meet quality standards.
Addresses and resolves patient and staff complaints.
Implements best practices to achieve established metrics for clinic.
Participate in interview and hiring process, responsible for coordination of orientation and training for new staff.
Tracked, organized and counted clinic stock and supplies.
Supervised internal and external communications by answering queries and complaints.
Oversaw ordering, purchasing and maintenance of clinical equipment.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Managed operations in accordance with budget requirements.
Led and motivated 17 employees through supervision, training and coaching on duties and daily operational activities.
Lead huddles every morning with clinical staff to discuss barriers, staffing for the day and address concerns team member have.
Performs clinical duties, which include rooming, calling patients with test results and giving immunizations.
Completes weekly deposit.
Attends all EPIC superuser meetings and educate clinical team and providers on upcoming changes to EPIC.
Fluent in all aspects of EPIC, cadence and clinical.
LPN
UnityPoint Health-Neurosurgery Clinic
Waterloo, Iowa
01.2017 - 11.2020
Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
Documented patient medical histories, current symptoms and vitals.
Spoke with hospitals, nursing homes and other physician offices.
Answered patient and family questions to educate on optimal treatment procedures.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Reviewing MRI, CT, x-ray, labs, History and Physicals and other specialty clearance for pre-surgical clearance.
Working directly with surgeons and Advanced Practice Providers in office.
Completing forms for disability companies and employers, referring patients to specialists.
Implemented Outcomes questionnaires for pre and post operative patients.
Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
Facilitated processes to streamline patient care pre-operatively and post-operatively.
Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
Attends all EPIC superuser meetings and trains clinical staff and providers on upcoming changes to EPIC.
Worked directly with Case Managers on medical floors in hospital to coordinate patient care after surgery or hospitalization.
Observed strict confidentiality and safeguarded all patient-related information.
LPN
Western Home Communities, Standard Family Assisted Living
Cedar Falls, Iowa
01.2011 - 01.2018
Provided direct resident care under the supervision of the Director/Assistant Director of Assisted Living.
Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
Guide and direct resident care and interacts with all levels of staff affecting resident care.
Accepts responsibility for the total nursing care of assigned residents.
Maintain awareness of condition of all residents on the unit and ultimately responsible for their care.
Administered medications and therapies in accordance with physicians orders.
Document progress in resident chart during shift.
Communicate resident needs and problems with physician.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Completed 36-hour LPN Supervisor Class through.
LPN
Heartland Neurosurgery
Waterloo, Iowa
01.2011 - 01.2017
Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
Documented patient medical histories, current symptoms and vitals.
Spoke with hospitals, nursing homes and other physician offices.
Answered patient and family questions to educate on optimal treatment procedures.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Reviewing MRI, CT, x-ray, labs, History and Physicals and other specialty clearance for pre-surgical clearance.
Working directly with surgeons and Advanced Practice Providers in office.
Completing forms for disability companies and employers, referring patients to specialists.
Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
Facilitated processes to streamline patient care pre-operatively and post-operatively.
Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
Worked directly with Case Managers on medical floors in hospital to coordinate patient care after surgery or hospitalization.
Observed strict confidentiality and safeguarded all patient-related information.
LPN
Dr. Annie Kontos, D.O
Waterloo, Iowa
01.2008 - 01.2011
Collected and documented vital signs to track current patient conditions.
Documented patient medical history.
Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Answered patient and family questions to educate on optimal treatment procedures.
Used sterile techniques to prepare patients for procedures.
Assisted physicians with examinations and small in office procedures.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Administering vaccines and medications orally, intramuscular and nebulizer machine
Speaking with hospitals, nursing homes and other physician offices
Obtaining prior authorizations from insurance companies for tests, medications, and specialist referrals
Scheduling tests, IV infusion for outpatient therapy and making referrals to specialists
Reviewing lab results, ordering supplies for the office and ordering immunizations.
Education
LPN Supervisory Course -
Hawkeye Community College
Waterloo, Iowa
09.2011
LPN -
Hamilton College
Cedar Falls, Iowa
09.2006
Prerequisites For Nursing Program -
Hawkeye Community College
Waterloo, Iowa
07.2005
High School Diploma -
Cedar Falls High School
Cedar Falls, IA
05.2003
Skills
Patient Advocacy
Risk Management
Employee Supervision
Employee Work Scheduling
Quality Control
Critical Thinking
Time Management
Addressing Questions and Concerns
Employee Recruitment and Hiring
Verbal and Written Communication
Well-Trained in EPIC
Process Implementation
Employee Performance Evaluations
Additional Information
Honors/Awards &Volunteering: Deans List three consecutive terms at Hamilton College. Elected Student Ambassador by faculty in Practical Nursing Program at Hamilton College.
Affiliations
Deans List three consecutive terms at Hamilton College.
Elected Student Ambassador by faculty in Practical Nursing Program at Hamilton College.
FOCUS Star Award winner at Unity Point Health.
Timeline
Clinic Administrator
UnityPoint Health - Allen Hospital
08.2022 - Current
Clinic Supervisor
UnityPoint Clinic
11.2020 - 08.2022
LPN
UnityPoint Health-Neurosurgery Clinic
01.2017 - 11.2020
LPN
Western Home Communities, Standard Family Assisted Living
01.2011 - 01.2018
LPN
Heartland Neurosurgery
01.2011 - 01.2017
LPN
Dr. Annie Kontos, D.O
01.2008 - 01.2011
LPN Supervisory Course -
Hawkeye Community College
LPN -
Hamilton College
Prerequisites For Nursing Program -
Hawkeye Community College
High School Diploma -
Cedar Falls High School
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