Christina Rollins
Deforest
Summary
Patient-centered professional with a collaborative approach to assess, plan, facilitate and advocate for options and services. Accustomed to working with vulnerable populations and a fast-paced call center environment. Communicates effectively in order to meet individual needs and coordinate available resources in order to promote quality outcomes.
Overview
10
10
years of professional experience
Work History
Patient Access Coordinator
Carrum Health
Chicago
04.2026 - Current
- Coordinated patient scheduling and appointment confirmations for efficient care delivery.
- Managed insurance verification processes to ensure patient eligibility and coverage.
- Assisted patients with registration and intake procedures for seamless access to services.
Patient Advocate
Elevate pfs
Madison
12.2025 - 03.2026
- Provided support to patients navigating healthcare processes and insurance claims.
- Collaborated with healthcare providers to address patient concerns and inquiries.
- Educated patients on their rights and available healthcare resources.
SSI Advocate
Maximus
La Crosse
10.2024 - 04.2025
- Make outbound phone calls to government agencies to verify how many COVID-19 tests they have on hand
- Order test kits, send out email updates to patients, train new hires, and schedule appointments
- Interface with customers via inbound phone calls, offer technical support, and document customer interactions
- Update and maintain files, answer questions, provide COVID-19 test results, and maintain HIPAA compliance
- Call Center
Customer Service Representative
MTM Transportation Services
Milwaukee
06.2022 - 10.2023
- Make outbound phone calls to government agencies to verify how many COVID-19 tests they have on hand
- Order test kits, send out email updates to patients, train new hires, and schedule appointments
- Interface with customers via inbound phone calls, offer technical support, and document customer interactions
- Update and maintain files, answer questions, provide COVID-19 test results, and maintain HIPAA compliance
- Call Center
Customer Support
MV Realty
Delray Beach
06.2020 - 07.2021
- Greeted customers in a friendly and professional manner.
- Handled customer complaints calmly and, resolving issues in a timely manner.
- Created reports and documents as requested by the office manager.
- Assisted customers in locating items and providing product information.
Resolution Specialist / Customer Service
LHI/ABR Employment Services
Madison
06.2020 - 04.2021
- Analyzed customer service data to identify and resolve issues, enhancing overall customer experience.
- Investigated healthcare payer data, claims, and access benefits to improve service delivery effectiveness.
- Managed customer inquiries in high-volume call center, ensuring timely and accurate responses.
- Worked remotely to support team objectives.
Call Center Agent / Customer Service
Colony Brand
Fitchburg
08.2019 - 06.2020
- Managed customer calls, assisted with sales account changes, placed orders online or over phone, and processed payments.
- Provided a comfortable and trustworthy customer experience.
- Updated customer information in the contributing to a happy and friendly environment with successful shopping experience.
- Operated call center efficiently
- Remote
Remote Customer Service Representative
U-Haul
Youngstown
01.2017 - 08.2019
- Answered up to 90 calls per day to schedule reservations
- Upsold services, accepted and posted payments, and provided outstanding customer service
- Checked to ensure that appropriate changes are made to resolve customers' problems
- Call Center
Customer Service Representative (Contract)
William Sonoma
Las Vegas
11.2018 - 02.2019
- Communicated with customers via inbound phone calls
- Answered questions, placed orders, and updated customer demographics
- Accepted and posted payments, upsold items, met sales expectations, and documented interactions
- Call Center
Merchandiser
Acosta
Akron
03.2016 - 05.2017
- Organized and set up marketing displays to enhance product visibility
- Constructed marketing displays for promotional events to attract customer engagement
- Maintained communication with various locations and effectively interacted with managers and customer
Education
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
Public Health Certification -
Kent State University
Skills
- Advocacy
- Counseling
- Case Management
- Social Services
- Healthcare Delivery
- Vulnerable Populations
- Crisis Intervention
- Crisis Response
- Intervention Strategies
- Behavioral Health Intervention
- Evaluation Methods
- Community Resources
- Public and Community Health Systems
- Program Planning
- Interview Techniques
- Delivery of Services
- Program Management
- Social Programs
- Wellness
- Self-Care
- Family Dynamics
- Diversity
- Cultural Diversity
- Human Behavior
- Social Welfare
- Values and Ethics
- Medical Terminology
- HIPAA Compliance
- Interpersonal Professional Communications
- Allied Healthcare
- Health and Human Services
- Anatomy & Physiology
- Pathophysiology
Key Qualifications
- Advocacy
- Counseling
- Case Management
- Social Services
- Healthcare Delivery
- Vulnerable Populations
- Crisis Intervention
- Crisis Response
- Intervention Strategies
- Behavioral Health Intervention
- Evaluation Methods
- Community Resources
- Public and Community Health Systems
- Program Planning
- Interview Techniques
- Delivery of Services
- Program Management
- Social Programs
- Wellness
- Self-Care
- Family Dynamics
- Diversity
- Cultural Diversity
- Human Behavior
- Social Welfare
- Values and Ethics
- Medical Terminology
- HIPAA Compliance
- Interpersonal Professional Communications
- Allied Healthcare
- Health and Human Services
- Anatomy & Physiology
- Pathophysiology
Timeline
Patient Access Coordinator
Carrum Health
04.2026 - Current
Patient Advocate
Elevate pfs
12.2025 - 03.2026
SSI Advocate
Maximus
10.2024 - 04.2025
Customer Service Representative
MTM Transportation Services
06.2022 - 10.2023
Customer Support
MV Realty
06.2020 - 07.2021
Resolution Specialist / Customer Service
LHI/ABR Employment Services
06.2020 - 04.2021
Call Center Agent / Customer Service
Colony Brand
08.2019 - 06.2020
Customer Service Representative (Contract)
William Sonoma
11.2018 - 02.2019
Remote Customer Service Representative
U-Haul
01.2017 - 08.2019
Merchandiser
Acosta
03.2016 - 05.2017
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
Public Health Certification -
Kent State University