Christina Roman
Sales
Long Beach,CA
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Industrious Salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service, and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Salesperson
Helzberg Diamonds
San Bernardino, CA
11.2012 - Current
- Guided customers in selecting and purchasing fine jewelry and watches, enhancing their shopping experience.
- Educated clients on product features, quality, and care for jewelry items.
- Worked with team members to exceed store sales goals and targets, contributing to overall sales success.
- Organized and maintained product displays to maximize visual appeal and drive customer engagement.
Benefits Counselor
Colonial Life
Newport Beach, California
06.2019 - 02.2021
- Educated clients on benefits options and enrollment processes, enhancing their decision-making.
- Managed client inquiries, delivering timely information on coverage to improve client satisfaction.
- Conducted presentations to promote understanding of insurance products.
Insurance Agent
Allstate Insurance Co
Chino, California
02.2017 - 05.2020
- Created tailored insurance plans that aligned with client needs and goals.
- Advised clients on optimal insurance options and comprehensive coverage solutions.
- Educated clients on policy features and benefits.
- Oversaw client accounts, ensuring accurate records and timely updates.
Assistant Manager
Ultra diamonds
Ontario , Ca
11.2001 - 07.2011
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Diamond And Gemologist - Gemologist
GIA (Gemological Institute of America)
04.2014 - 04.2015
DCA -
Diamond Council of America
Ontario, CA 05.2002 - 08.2002
Skills
- Jewelry knowledge
- Objection handling
- Up-selling
- Visual merchandising
- Customer relationship management
Certification
Notary public
Timeline
Benefits Counselor
Colonial Life
06.2019 - 02.2021
Insurance Agent
Allstate Insurance Co
02.2017 - 05.2020
Diamond And Gemologist - Gemologist
GIA (Gemological Institute of America)
04.2014 - 04.2015
Salesperson
Helzberg Diamonds
11.2012 - Current
DCA -
Diamond Council of America
05.2002 - 08.2002
Assistant Manager
Ultra diamonds
11.2001 - 07.2011