Christina Ruffo
Sayreville
Summary
Dynamic and detail-oriented Planning Manager with extensive experience in Planning and Forecasting. Proven track record of successfully managing five product categories in the Home Textiles industry, including finished goods and component planning. Eager to leverage analytical skills and a strong commitment to excellence in a role that fosters professional growth and expands knowledge across diverse business areas. Prepared to contribute innovative solutions and strategic insights to drive organizational success.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
KenDiesel, Inc.
Edison, NJ
01.2025 - 01.2026
- Responded to customer requests for products and company information.
- Completed accurate order entry and customer data verification.
- Promptly responded to inquiries and requests from customers regarding pricing, item availability, and delivery tracking.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Educated customers about billing, payment processing and shipping policies and procedures.
- Coordinated with logistics department to expedite shipping for urgent customer orders and order adjustments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Cross-trained and provided backup support for Accounts Payable/Receivable department.
- Investigated and resolved accounting, service and delivery concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded proactively and positively to rapid changes and customer requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
Planning Manager
MAINSTREAM INTERNATIONAL
Edison, NJ
01.2022 - 01.2024
- Retrieved data from various third party platforms to prepare POS reports.
- Analyzed POS to update weekly run rates and yearly forecast.
- Prepared buys for finished goods and work orders for bundle items.
- Reviewed open purchase order reports to identify late shipments/deliveries.
- Reviewed daily customer orders, available inventory, incoming purchase orders, and WIP to advise Sales of shortages/delivery issues.
- Updated customer snapshot reports with latest forecast, inventory, open customer orders, actual shipments, incoming purchase orders, and WIP to address potential shortages and open to buys.
- Participated in weekly meetings to review inventory, sales, item status, and purchasing requirements for e-commerce customers with the Digital Team.
- Maintained a weekly Available To Sell report for Sales for open line items detailing on hand inventory, customer orders, incoming purchase orders and remaining inventory balances.
- Monitored available inventory at third party warehouses and outlined inventory transfers needed to meet customer demand.
- Performed ad hoc reporting for Marketing, Sales, and Digital teams for new product selling and seasonal selling.
- Prepared closeout list and collaborated with Sales/Upper Management to determine options for moving slow sellers and excess inventory.
- Advised monthly shipments to third party liaison by working with overseas teams to compile information for billing/reconciliation.
Associate Merchandise Manager
FRANCO MANUFACTURING INC.
Metuchen, NJ
04.2017 - 01.2022
- Analyzed POS data to adjust finished good / component forecasts to meet business and inventory objectives for top and mid-tier customers.
- Performed forecast changes/reconciliation for run rate adjustments, rollouts, pattern transitions, store count revisions, economic suppressions, ad lifts, pattern cannibalization, etc. in Excel spreadsheets and Demand Solutions.
- Reviewed finished good and component inventory snapshot reports daily to determine forecast, open to buy, and delivery issues.
- Adjusted weekly run rates based on monthly POS review with upper management.
- Collaborated with Sourcing to adjust purchase orders to improve delivery dates/vendor capacity to avoid production disruption.
- Created customer forecast spreadsheets to monitor and manage existing, rollout and promotional programs for extensive finished goods and bundled items.
- Created and maintained forecast dollars tracking sheet in Excel by customer, pattern, and sku.
- Smoothed forecast to actual orders/deliveries in Demand Solutions for monthly anticipated business review.
- Prepared manufacturing schedule as per quilt plan based on forecast and component availability.
- Created purchase orders for finished goods and reworks in Blue Cherry.
- Prepared BOM requests for Data Coordination for reworks and quilting.
- Reviewed daily order shortage report and provided direction to Customer Service by suggesting reworks or substitutes to ship orders completely.
- Provided monthly business review numbers to Sales.
- Requested PLO adjustments determined by monthly cash flow review.
- Prepared excess inventory report for Sales team outlining active, obsolete and transitional items.
- Confirmed inventory availability to Sales for new, existing, and closeout items.
- Performed Ad hoc reporting for the Planning, Sourcing, and Sales departments in addition to upper management.
Planner – Juvenile Bedding
FRANCO MANUFACTURING INC.
Metuchen, NJ
09.2006 - 04.2017
- Addressed order shortages with Customer Service/Manufacturing.
- Entered FPOs into Blue Cherry for weekly comforter quilt plan and reworks.
- Prepared master buy download and buy sheets to submit to Sourcing.
- Analyzed forecast vs. actual orders received for rollout and promotional programs.
- Prepared rollout chart for overseas vendors outlining new programs.
- Maintained Master Style Listing for Juvenile Bedding items - item status.
- Expedited insert/label artwork through approval process and routed artwork to proper internal/external departments.
- Ordered, tracked, and routed pre-ticketing labels/inserts from outside vendors.
- Identified priority purchase orders and followed-up with Sourcing to confirm/improve delivery.
- Prepared new style setup sheets for Data Coordination.
- Prepared spreadsheets for Sourcing outlining where bank POs were needed.
Education
Associate of Science - Supply Chain Management And Logistics
Middlesex College
Edison, NJ05-2027
Diploma - Office Automation
The Cittone Institute (A Lincoln School)
Edison, New JerseyDiploma - College Preparation
Edison High School
Edison, New JerseySkills
- Knowledge of Planning, Forecasting, Inventory Control, and Purchasing
- Proficient in Oracle NetSuite, Blue Cherry, Demand Solutions, Microsoft Excel, Microsoft Teams, and Microsoft Outlook
- Ability to analyze/utilize POS (Point of Sale) reporting for forecasting
- Knowledge of various data platforms including SPS Commerce, Target Partners Online, 10/10 Data, Home Depot Vendor Drill Basic, and Macy’s Partners
- Ability to work independently in a fast paced, dynamic environment
- Efficiently prioritizes to meet deadlines and works well under pressure
- Extremely organized with excellent decision-making capability
- Detail oriented, task driven, and reliable with excellent analytical/interpersonal skills
Training
- Supply Chain Security Training Level 3 - Office
- APICS - Basics of Supply Chain Management Course
- Occupational Safety and Health Administration Class
- Electrostatic Discharge (ESD) Awareness Class
Timeline
Customer Service Representative
KenDiesel, Inc.
01.2025 - 01.2026
Planning Manager
MAINSTREAM INTERNATIONAL
01.2022 - 01.2024
Associate Merchandise Manager
FRANCO MANUFACTURING INC.
04.2017 - 01.2022
Planner – Juvenile Bedding
FRANCO MANUFACTURING INC.
09.2006 - 04.2017
Associate of Science - Supply Chain Management And Logistics
Middlesex College
Diploma - Office Automation
The Cittone Institute (A Lincoln School)
Diploma - College Preparation
Edison High School