Christina Russell
Phoenix,AZ
Summary
Currently a dispatch supervisor with strengths in effective relationship management and hands-on leadership. Enhanced team productivity through clear communication and trust-building, leading to improved operational efficiency. Ready to continue my career and knowledge.
Overview
8
8
years of professional experience
Work History
Dispatch Supervisor
Stericycle
Phoenix, AZ
07.2022 - Current
- Track daily dispatch activities, ensuring timely completion and adherence to operational standards.
- Developed and implemented training initiatives aimed at enhancing team member skills and productivity.
- Execute process improvements to enhance workflow efficiency.
- Coordinated support for various projects.
- Assisted dispatchers with routine responsibilities to maintain operational effectiveness
- Evaluated key metrics to determine root causes of underperformance and proposed solutions for future success.
- Host bi-weekly calls with dispatchers re-training and communicate anything knew in process.
- Host monthly performance reviews with dispatchers to analyze metrics and address concerns effectively.
- Maintained regular updates and communicated changes to ensure team alignment.
- Identified and communicated dispatcher obstacles, escalating unresolved matters to maintain operational efficiency.
- Coordinated updates on significant changes to maintain team awareness and understanding of new process.
Dispatcher
Stericycle
Phoenix, AZ
11.2018 - 07.2022
- Managed daily routing of 29-32 routes.
- Conducted thorough check-ins for drivers to maintain safety standards and update anything regarding the customer.
- Engaged with drivers on a daily basis to address inquiries and enhance service delivery.
- Actioned salesforce cases for customer requests
- Optimized route adjustments to enhance operational efficiency.
- Analyzed and reported on key performance metrics to inform strategic decision-making on the local level.
Education
High School Diploma -
Chippewa Valley
Clinton Twp, MISkills
- Effective relationship management
- Trust building
- Coaching and guidance
- Clear communication
- Hands on leadership
- Promoted a safe and inclusive team atmosphere
- Open door policy for everyone
- Advocate for my team
Timeline
Dispatch Supervisor
Stericycle
07.2022 - Current
Dispatcher
Stericycle
11.2018 - 07.2022
High School Diploma -
Chippewa Valley