Christine Schmidling
El Paso,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase customer satisfaction. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
2
2
years of professional experience
Work History
CSR 1
DATAMARK
07.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding call targets.
- Improved customer retention rates with exceptional knowledge and personalized service during my calls
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Education
Skills
- Call center experience
- Complaint Handling
- Customer Focus
- Information Security
- Complaint resolution
- Data Collection
- De-Escalation Techniques
- Problem-solving abilities
Timeline
CSR 1
DATAMARK
07.2022 - Current
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