Christina Segars
Novi
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Financial Wellness Expert
GreenPath Financial Wellness
10.2017 - 12.2024
- Provide comprehensive financial counseling to individuals and families facing housing and financial difficulties
- Conduct budget analyses and develop tailored financial action plans to address clients' unique needs
- Educate clients on their financial options, ensuring clear understanding of benefits and potential impacts
- Assist clients in liaising with lenders to resolve mortgage-related concerns and explore available opportunities
- Create and implement written action plans with detailed budgets and steps for financial improvement
- Offer referrals to external resources and services when appropriate to support clients’ broader needs
Bankruptcy Counselor
01.2017 - 09.2017
- Managed incoming calls from clients and attorneys, providing expert guidance on bankruptcy processes and counseling
- Conducted credit counseling for clients pursuing bankruptcy, offering advice on financial management and budget adjustments
- Developed personalized action plans, helping clients make informed decisions to improve their financial situations
- Issued bankruptcy certificates in compliance with U.S
- Trustee requirements
- Led training for new employees on counseling procedures and internal systems
Client Advocate
04.2016 - 01.2017
- Served as the first point of contact for clients, answering inquiries and introducing GreenPath services
- Collected and entered client information into the system to ensure proper routing to appropriate departments
- Provided technical support to clients navigating the company website and online resources
Sales Associate
Soma Intimates
11.2015 - 04.2016
- Maintained up-to-date knowledge of store promotions, policies, and product offerings
- Provided personalized recommendations to customers based on their preferences and needs
- Assisted customers with product fittings, ensuring satisfaction and comfort
- Delivered exceptional customer service, enhancing the overall shopping experience
Vista Member
AmeriCorps
03.2015 - 03.2016
- Developed and implemented educational and community programs at the Maya Angelou Young Adult Learning Center
- Created and facilitated the "Constantly Learning About Yourself" (CLAY) goal-setting program for students
- Supported classroom activities and provided administrative assistance to ensure smooth program operations
Education
Bachelor of Arts - Women and Gender Studies
Oakland University
Rochester Hills, MI06.2014
Skills
- Customer Service & Client Success
- Community Engagement
- Program Development & Implementation
- Organization and Team Collaboration
- Technical Aptitude & System Navigation
- Training & Mentorship
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- Certified Housing Counselor | National Foundation for Credit Counseling
- Financial Counseling Certification (NFCC)
Timeline
Financial Wellness Expert
GreenPath Financial Wellness
10.2017 - 12.2024
Bankruptcy Counselor
01.2017 - 09.2017
Client Advocate
04.2016 - 01.2017
Sales Associate
Soma Intimates
11.2015 - 04.2016
Vista Member
AmeriCorps
03.2015 - 03.2016
Bachelor of Arts - Women and Gender Studies
Oakland University
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