Lavender Meador

At GreenPath Financial Wellness, my job was to ensure the comfort & support of the clients I had the pleasure of working with. GreenPath offered debt management programs to people struggling to manage on their own. However, due to the nature of being in debt many, people find great struggle in navigating their stress - my position was to be a support system. After going through a 2 month training: being taught the language of finances, creating & working on debt management, handling independent phone calls to creditors &/or banks regarding a client's financial situation & most importantly, fine-tuning great versatility to ensure I can handle any situation - I was entrusted with a direct relationship with our many clients including all of their unique financial struggles & personal needs to create the most positive, comforting & supportive experience I could for my clients.

The two goals of my job as a loan officer assistant was customer service & customer satisfaction. I was in charge of all client interactions & meetings, ensuring I possessed clear communication skills as well as patience being a must. I aided in handling my lead loan officer's with any & all client phone calls, creating/organizing client files & keeping our work environment clean & tidy.

During my time as an accounting assistant, I spent time training under a team of educated & successful loan officers, loan processors & accountants. I learned all about organizational & financial skills. I was in charge of payroll, any & all company expenses & expense record keeping. At the end of each month I would present a record of the month's expenses to the lead loan officer & her team.

SAS is a company that provides customer services at the San Diego Airport. My job was assisting any passenger that required a guide throughout the airport. I met lots of different people & was able to develop a variety of styles of customer service to ensure any & all of my passengers felt looked after & comfortable. During my time with this company, I worked at the front desk, wheelchair services, blind & deaf passenger guide as well as customer reservations.

Within just a few short months I was promoted to head gate lead at British Airways San Diego. Every night I had over 200 passengers (we possessed the largest plane in San Diego) that fell under my responsibility. Explaining our boarding process via intercom at our gate was apart of my daily task list, so public speaking in a clear & friendly tone was a required skill for me to obtain. I had the opportunity to aid in reservations, customer satisfaction rates, sales & seating operations.