Tanner Bartlett
Austin,TX
Summary
Experienced Client Success Representative with a proven track record at Arrive Logistics, excelling in rate negotiation and customer relationship building. Adept at creative problem solving, I have successfully trained associate representatives and enhanced service quality, ensuring client satisfaction.
Overview
6
6
years of professional experience
Work History
Client Success Representative
Arrive Logistics
Austin, Texas
05.2024 - Current
- Interfaced regularly with customers via phone, email, or in person meetings.
- Monitored shipment progress and resolved issues during transit to maintain service quality.
- Provided detailed freight brokerage quotes to customers.
- Negotiated rates based on current market trends.
- Managed load planning and routing for optimal transportation efficiency.
- Provided guidance and training to junior brokers on industry best practices and tools.
- Developed relationships with freight carriers to negotiate competitive rates and services.
- Utilized problem solving skills to resolve conflicts between customers and carriers.
- Provided customer service by responding promptly to inquiries and resolving any issues that arose.
- Conducted market research to stay informed about industry trends
Amazon Fulfillment Associate
Amazon
San Marcos, TX
02.2022 - 06.2022
- Prepared and organized envelopes, packages, containers, and pallets with accurate merchandise counts.
- Collaborated with coworkers to implement initiatives for measurable production quality improvements.
- Ensured compliance with safety protocols to maintain a safe work environment.
- Maintained compliance with safety policies, escalating violations to management for resolution.
Team Member
Target
Waco, TX
11.2020 - 02.2022
- Identified opportunities to exceed job expectations and deliver exceptional results.
- Completed tasks accurately and efficiently, enhancing overall team success.
- Operated register for payment processing and cash collection of order totals.
- Pursued learning opportunities to support preparation for leadership roles.
Retail Associate
Vineyard Vines Outlet
San Marcos, TX
10.2019 - 02.2020
- Provided product information and assistance to customers based on current promotions and inventory.
- Arranged store displays to promote products effectively and attract customer interest.
- Maintained clean sales floor and organized merchandise to improve customer experience.
- Collaborated with loss prevention to monitor shopper behavior and mitigate theft risks.
Education
High School Diploma -
Troy High School
Troy05.2019
Skills
- Account management
- Sales expertise
- Complaint resolution
- Negotiation techniques
- Rate quoting
- Report preparation
- Training and development
- Creative problem solving
- Customer relationship building
Personal Information
Title: Client Success Representative
Timeline
Client Success Representative
Arrive Logistics
05.2024 - Current
Amazon Fulfillment Associate
Amazon
02.2022 - 06.2022
Team Member
Target
11.2020 - 02.2022
Retail Associate
Vineyard Vines Outlet
10.2019 - 02.2020
High School Diploma -
Troy High School