Devora Hamilton
Lewisville,TX
Summary
Detail-oriented professional with experience managing client accounts, payment arrangements, and settlement discussions. Strong customer relationship management, clear communication, and follow-through support efficient service and trusted client experiences. Focused on resolving issues accurately and maintaining compliance.
Overview
8
8
years of professional experience
Work History
Client Success Representative
National Debt Relief
New York, New York
09.2023 - Current
- Guided debt relief clients through account reviews and payment plan changes, ensuring alignment with their financial goals.
- Answered client questions about settlement options and program requirements.
- Supported account updates with clear communication and timely follow-up, enhancing client understanding of their accounts.
- Collaborated with teams to address client concerns regarding payment status.
- Explained National Debt Relief processes with empathy and professionalism
- Provided technical support to resolve complex customer queries.
- Participated in team meetings to discuss progress on various initiatives.
- Monitored client accounts for any changes or updates, ensuring accuracy of data.
- Analyzed customer feedback surveys to determine satisfaction levels among clients, identifying areas for service improvement.
sagility
customer service representative
Carrollton, Texas
04.2020 - 09.2023
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Addressed customer requests and answered questions to boost satisfaction.
- Resolved client concerns through effective communication.
- Clarified benefits details to clients during consultations.
- Coordinated inbound and outbound calls to support client needs.
- Reach out to physician offices for referrals and Prior authorizations
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
collection agent
Capio Partners
North Richland Hills, Texas
02.2019 - 04.2020
- Negotiated payment arrangements with customers, facilitating adherence to company guidelines and improving debt recovery.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Reviewed delinquent account details and payment status in collection systems.
- Documented call notes and account updates, ensuring accurate client records for future reference.
- Verified account information before discussing balances or repayment options.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Recorded account status updates and collection efforts, maintaining thorough documentation for compliance and performance tracking.
- Escalated disputed accounts to supervisors for further review.
Education
High School Diploma -
Stanley High School
Fort Worth, TX12-2019
Skills
- Account review
- Payment plan management
- Debt settlement
- Collections compliance
- Payment processing
- Client documentation
- Customer relationship management
- Call management
- Effective communication
- Problem solving
- Attention to detail
- Client engagement
Timeline
Client Success Representative
National Debt Relief
09.2023 - Current
sagility
customer service representative
04.2020 - 09.2023
collection agent
Capio Partners
02.2019 - 04.2020
High School Diploma -
Stanley High School