Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic

Christina Silva

Escondido,California

Summary

Successful, experienced wildlife care specialist looking to transition from zookeeping into hospitality. Excellent customer service skills combined with detailed attention to a safe, clean, professional working environment. Self motivated and dependable with a strong desire to take my decades of work experience and great relationship building and teamwork skills to provide the utmost in experience, safety, and customer service.

Overview

12
12
years of professional experience

Work History

Senior Wildlife Care Specialist

San Diego Zoo
San Diego, CA
04.2016 - 01.2024
  • Improved and enhanced daily animal care and welfare of assigned animals through observation based husbandry and the highest standards of wildlife management.
  • Created and maintained up to date all training protocols, daily record keeping and standard operating procedure guidelines for assigned area.
  • Communicated effectively and coordinated with other departments and direct management to obtain/maintain necessary equipment and gather and share necessary information to maintain facilities at top notch quality.
  • Provided excellent customer service to guests through daily public interaction and private tour opportunities.
  • Exceeded cleanliness and safety standards in accordance with regulatory oversights and maintained an "inspection ready" working environment.
  • Assessed crisis situations and provided appropriate protocols and action plans to deal with them.
  • Worked to support and assist the jaguar footprint research project in conjunction with WildTrack's FIT program by preparing, collecting, and submitting data for analysis.

Tour Operator

San Diego Zoo
San Diego, CA
11.2015 - 04.2016
  • Ensured compliance with all applicable safety practices related to aerial tram tour operations.
  • Reported safety and maintenance issues as they arose and followed through with appropriate action to solve/fix issues.
  • Assisted guests with questions and general facility information using quality customer service skills.

Retail Sales Clerk

San Diego Zoo
San Diego, CA
04.2014 - 11.2015
  • Operated cash registers to process sales transactions and adhered to policies and procedures of safe, responsible cash handling.
  • Maintained a clean and orderly work area.
  • Provided excellent customer service to all customers by initiating conversations to assess needs, answered questions, directed them to items of interest, and developed strong relationships with regulars
  • Checked inventory levels for out of stock items and restocked shelves with merchandise as needed.
  • Organized displays according to company guidelines.
  • Resolved customer complaints in a professional manner.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Environment Volunteer

United States Peace Corps
, Peru, Tanzania
08.2011 - 10.2013
  • Promoted cross cultural appreciation and mutual learning and teaching opportunities with host country nationals.
  • Promoted environmental conservation outreach and wildlife education within rural at-risk communities through strong relationships with local schools, regional government offices, and community leaders.
  • Elected member of peer support network committee and department warden committee.

Education

Associate of Science - Animal Science

Reedley College
Reedley, CA
06-2001

Skills

  • Highly motivated with strong work ethic
  • Meal preparation for human and animal consumption
  • Records maintenance, documentation
  • Flexible schedule
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Intermediate low spanish language proficiency
  • Relationship building
  • Communication
  • Dependable and responsible
  • Housekeeping/detail cleaning and disinfection
  • Heavy Lifting
  • Bobcat tractor and dump truck trained, Powertools

Languages

Spanish
Limited

Accomplishments

  • Elected San Diego Peace Corps Association board member 2014-2023
  • Elected San Diego Peace Corps Association Board President 2021-2022 year
  • Employee of the Quarter, San Diego Zoo, September 2021
  • Elected Peer Support Network Committee Member during Peace Corps Peru service
  • Elected Department Warden Committee Member during Peace Corps Peru service

Affiliations

  • San Diego Peace Corps Association member
  • Performance Troupe member with 3 different groups in local San Diego Belly Dance Community

Timeline

Senior Wildlife Care Specialist

San Diego Zoo
04.2016 - 01.2024

Tour Operator

San Diego Zoo
11.2015 - 04.2016

Retail Sales Clerk

San Diego Zoo
04.2014 - 11.2015

Environment Volunteer

United States Peace Corps
08.2011 - 10.2013

Associate of Science - Animal Science

Reedley College

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Christina Silva