Christina Slecer
Oklahoma City,OK
Summary
Highly analytical healthcare director combining over 13+ years of work experience in human resources development within contract therapy & home health settings. Lead director with proficiency in financial management, leadership, all while improving staff performance thereby indirectly improving client satisfaction and delivering positive clinical outcomes for quality healthcare. Proven ability to lead and manage teams of therapists while ensuring the highest standards by promoting training, motivate, retain, implement new strategies, systematic planning for optimal utilization of the available sources. The sequence and timing of key operational events and milestones. The methods of evaluating the effectiveness of planning actions related to actual events; and the relationship of the various command entities. Eight years of supervisory and management skills. Established program objectives, performance goals, and assessed progress toward their achievement. Uses effective communication, organization, and problem-solving skills to improve day to day operations and progress toward set objectives. Provide daily detailed reports of objectively based information for making decisions on the administrative and programmatic aspects of agency operations and management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director Of Operations & Rehabilitation Services
ViaCare Therapy Services LLC
12.2016 - Current
- Manage all HR related tasks such as recruiting, hiring, training, onboard process by performing background checks, conducting interviews, issuing employment contracts and facilitating staff orientations
- Supervise, direct, and oversee 58+ members of therapy personnel including (Physical Therapists,Physical Therapy Assistants, Occupational Therapists, Occupational Therapy Assistants and Speech Therapist) with a weekly patient caseload of 38-42 patients a week
- Day to day operations include guiding clinicians through staffing procedures with new-client intake
- Organize and coordinate admissions, nursing and therapy along with patient home health care procedures
- Patient case management, includes managing a high-volume caseload in a variety of clinical operations
- All while providing clinical direction for evaluation, assessment, care planning and treatment of a wide variety of clinical diagnosis
- While ensuring that staffing and scheduling provide adequate coverage for patient care, additional responsibilities include monitoring admissions and treatment schedules, tracking MDS assessment periods and monitoring productivity levels within the department.
- Ensures compliance with data entry for PPS resource utilization, CPT coding, and labor log entry daily
- Direct, establish and enforce department policies and procedures for 42 + home health companies
- Provide training and clinical development for home health staff on documentation, billing, frequencies, staffing, therapy software, and patient care
- Represent therapy operations as case manager in home health case conferences and participate as a key member in home health leadership to improve patient care with weekly and monthly statistics to the corporate home health companies as scheduled
- Assist with insurance authorization and utilization management
- Conduct marketing calls to recruit physicians and identify new referral sources for home health companies
- Prepare and monitor financial and budgeting concerns for all therapy departments
- We run 350-400 therapy visits a week, that generates 60-70,000 a week
- Increased weekly average patient visits volume by 50% through improved scheduling and rapid insurance approval
- Ability to manage budgets and experience working closely with the company's CFO to achieve organizational financial goals
- While enhancing the financial performance against monthly expenses revenue budget by improving the overall contribution margin by 8-10% in less than 5 months
- Developed documentation and billing guidelines to decrease risks of denials for reimbursement: complete 100% of quick impression audits within 7days for residents approaching manual medical review; complete 100% of required monthly quality audit reviews; complete 100% of required daily reconsideration and ALJ levels to ensure the accuracy of reimbursement for services delivered
- While staying apprised as to current laws that may impact the company with Medicare changes and billing
- Developed special clinical programs to provide the highest quality of care, by setting up and managing standards and policies for provision of rehabilitation services
- Led the development of a new therapy model to improve patient outcomes and reduce readmissions by 20%
- Ensure patient care and quality standards were met and complied with federal, state, and local regulatory requirements
- Developed and implemented action plans to improve staff development and maintain a staff of sufficient number to effectively provide quality care for patients
- Generates special reports/data as needed to assist the Vice President of Operations in assessing the efficiency of operations
- Implementing new referral software, building the software to address company policies, procedures and CMS guidelines
- Training all office and clinical therapy staff
Director of Therapy & Patient Care
Oklahoma Healthcare Solutions
08.2009 - 02.2016
- As Director of physical therapy, I manage all rehabilitations services including Occupational, Speech and Physical Therapy services through developing strategies, policies and procedures for the home health industry
- I was to oversee the managing and directing of 32 contract therapy companies
- Supervisor of therapy coordination 25+ home health offices
- Supervise 36+ members of clinical therapy staff, average staffing census per therapist 14-18 patients week
- Acts as a liaison between Occupational therapy, Physical therapy, Speech therapy, Doctors, facility's administrators, medical staff, nursing staff, and home health personals
- Responsible for maintaining performance improvement activities within the therapy department as well as maintaining efficient and effective operations
- This incorporated, overseeing auditing of therapy documentation per cms guidelines, with effective clear communication implemented in our patient's therapy documentation with plan of care and overseeing admission, nursing, and patient care processes
- Overseeing all billing and invoicing that correlate with all therapy services
- Coordinate accounts payable and receivable in the therapy department
- Managing and leading all therapy personnel operations
- Developing short and long-term goals for the entire therapy department
- Establishing new policies and updating existing policies to improve the standard of care for patients
- Maintaining department budgets and recording all expenses
- Coordinating with medical staff and other departments to ensure home health efficiency
- Overseeing all record-keeping processes and ensuring all necessary documents are accurate and up-to-date
- Hiring and training new therapy staff members
- Evaluating staff performance and preparing accurate reports detailing your findings
- Teaching all therapy staff and office personnel of up-to-date Medicare and Medicaid regulations and guidelines that must be followed when performing and documenting patient care in the home health setting
- Patient case management , census usually 850-1250 monthly.
Licensed Practical Nurse
Latimer Home Health
03.2007 - 08.2008
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Delivered emotional support to patients and families during challenging times.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
Education
Bachelor of Science - Business Administration
Southern Nazarene University
Bethany, OK01.2017
Associate of Applied Science - Organizational Leadership
Eastern Oklahoma State College
Wilburton, OK01.2014
Licenses Practical Nurse - Nursing
Eastern Oklahoma State College
Wilburton, OK05.2006
Skills
- Excel
- Team Building & Supervision
- Meeting & Event Planning
- Outlook
- Records Management
- Inventory Management
- Workforce Improvement
- Employee Relations
- Benefits Administration
- Microsoft Word
- Report & Document Preparation
- Payroll Coordination
- Expense Reduction
- Office Management
- Contracting
- Staff Development & Training
- Spreadsheet & Database Creation
- Technical Support
- Client Advocacy
- Accounts Payable and Accounts Receivable
- Operational Efficiency and Safety
- Business Management
- Utilization Management
Certification
- Licensed Practical Nurse
- Medicare, Medicaid and Humana Documentation Specialist
- Humana and Insurance Billing Specialist
- Therapy Sync Technical Support Specialist
- Medicare PDGM Billing Specialist
- Behavioral Interviewing Certification
- Data Handling Training
Timeline
Director Of Operations & Rehabilitation Services
ViaCare Therapy Services LLC
12.2016 - Current
Director of Therapy & Patient Care
Oklahoma Healthcare Solutions
08.2009 - 02.2016
Licensed Practical Nurse
Latimer Home Health
03.2007 - 08.2008
Bachelor of Science - Business Administration
Southern Nazarene University
Associate of Applied Science - Organizational Leadership
Eastern Oklahoma State College
Licenses Practical Nurse - Nursing
Eastern Oklahoma State College
- Licensed Practical Nurse
- Medicare, Medicaid and Humana Documentation Specialist
- Humana and Insurance Billing Specialist
- Therapy Sync Technical Support Specialist
- Medicare PDGM Billing Specialist
- Behavioral Interviewing Certification
- Data Handling Training
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