Christina Smith
Liverpool
Summary
Detail-oriented administrative assistant with over a decade of experience in customer service and office management. Exceptional organizational and problem-solving skills, contributing to improved operational efficiencies and fostering professional relationships within teams.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
XTO Incorporated
Liverpool, NY
05.2025 - Current
- Managed incoming communications, ensuring timely responses to inquiries and requests.
- Organized and maintained office files, improving accessibility of important documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated administrative procedures, enhancing operational efficiency.
Customer Service Representative
Nichols Supermarket
Liverpool, NY
07.2011 - 05.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate product inventory, ensuring availability for customers.
- Trained new staff on company policies and customer interaction techniques.
- Assisted in developing streamlined processes to enhance checkout efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Human Development
SUNY Oswego
Oswego, NY08-2024
Associate of Science - Human Services
Onondaga Community College
Syracuse, NY08-2019
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- File organization
- Administrative support
- Microsoft outlook
- Filing
Timeline
Administrative Assistant
XTO Incorporated
05.2025 - Current
Customer Service Representative
Nichols Supermarket
07.2011 - 05.2025
Bachelor of Science - Human Development
SUNY Oswego
Associate of Science - Human Services
Onondaga Community College
Internships
I interned at Elmcrest's Childrens Center where I worked with children that ranged between 18 months to 2 years old
I interned at Chestnut Middle School where I shadowed one of the guidance counselors who worked there. I was with students who were in the 6th grade, the 7th grade and the 8th grade.