CHRISTINA SOLOMON
Albany,CA
Summary
Experienced senior level, multi-unit retail manager and, event planning specialist in high volume locations. I am passionate about raising the customer experience and garnering relationships with brand loyalty. I enjoy hiring and developing talent to build great teams, and ensure the most proficient everyday operations. My skillset includes event planning, employee development, cost control, flow through, public relations, and growth. I am proficient with POS, Aloha, Kronos, Microsoft Excel, Word, Outlook, Publisher and PowerPoint, and ordering procedures.
Overview
13
13
years of professional experience
Work History
Director of Food and Nutrition Services
Epicurean Group at Seven Hills School
Walnut Creek, CA
09.2019 - Current
- Implemented health and safety guidelines consistently, maintaining an exemplary sanitation record.
- Managed budgetary constraints effectively, optimizing food costs and minimizing waste.
- Coordinated both small and large scale special events seamlessly, ensuring guest satisfaction and event organization.
- Enhanced employee retention through comprehensive training programs and professional development opportunities.
- Managed budgeting processes for the department, successfully reducing costs while maintaining high-quality offerings.
- Implemented cost control measures to reduce expenses without compromising food quality or service standards.
- Developed training programs for staff, enhancing overall team performance and consistency of service delivery.
- Increased customer satisfaction by implementing innovative menu options and presentation techniques.
Director of Food Service
Epicurean Group at VF Outdoor
Alameda, CA
01.2018 - 09.2019
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Consistently surpassed client expectations through effective management of diverse events like corporate functions and special occasions.
- Handled catering scheduling, ordered food and planned events.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Worked with chefs to plan menus according to client needs and budgets.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
Store Manager
Peet's Coffee and Tea
Berkeley, California
01.2015 - 01.2018
- Lead the store team in executing daily retail operations in a high volume location by providing consistent quality customer service to patrons with food beverage and merchandise.
- Responsible for the overall store performance, by supervising in all aspects of store operations such as store presentation, store promotions, visual merchandising, and everyday merchandise marketing.
- Exhibits competent business strategy by overseeing operational and financial targets.
- Establishes an efficient business model and achieved $440,000 of sales in the past quarter, surpassing the goals set by the district through proper allocation of inventory and labor resources.
- Conduct monthly and biannual physical inventory.
- Maintain current and accurate business by executing: daily and weekly payroll and labor duties, planning and scheduling.
- Supervise in hiring and developing a strong leadership team of 5, and 20 retail team members to ensure uncompromising quality standards.
Senior Manager
Peet's Coffee and Tea for High Flying Foods SFO
01.2013 - 01.2015
- Responsible for multiple Peet's licensed partner locations throughout SFO, and sales of 1,500,000 per quarter.
- Built strong relationships with all Peet's partners to ensure brand representation.
- Increased overall sales within all units by implementing new ordering techniques and deployment methods.
- Proficient at all ordering tasks, inventory control, and cost management to ensure maximum flow through.
- Familiar in understanding of union employees protocols and excelled at developing strong teams.
Education
Brigham Young University
HAACP Training -
Manager Servsafe Certified -
Skills
- Multi-unit retail management
- Customer service
- Customer experience
- Relationship building
- Event Planning and Coordination
- Hiring
- Employee development
- Cost control
- Flow through
- Public relations
- Growth
- POS
- Aloha
- Kronos
Education Certification
- Brigham Young University
- HAACP Training
- Manager Servsafe Certified
Timeline
Director of Food and Nutrition Services
Epicurean Group at Seven Hills School
09.2019 - Current
Director of Food Service
Epicurean Group at VF Outdoor
01.2018 - 09.2019
Store Manager
Peet's Coffee and Tea
01.2015 - 01.2018
Senior Manager
Peet's Coffee and Tea for High Flying Foods SFO
01.2013 - 01.2015
Brigham Young University