Christina Sommerfeldt
Holley,NY
Summary
Highly skilled and enthusiastic professional with more than 22 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
25
25
years of professional experience
Work History
Practice Manager
Sands Constellation Heart Institute
1415 Portland Ave Suite 350 Rochester, NY 14621
12.2021 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Developed close working relationships with front office and back office staff.
- Communicated closely with patients, ensuring medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Office Manager
Upstate Cardiology
215 Summit St Batavia, NY 14020
07.2001 - 12.2021
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Medical Secretary
Lakeside Memorial Hospital
156 West Ave Brockport, NY 14420
04.1999 - 07.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Associates Degree in Business Administration - Medical Administration
Genesee Community College
Batavia, NY05.2000
Skills
- Electronic Health Records
- Referral Management
- Workflow Planning
- New Hire Training
- Managing Medical Practices
- Customer Satisfaction
- Payroll Administration
- Managing Files and Records
- Employee Performance
Timeline
Practice Manager
Sands Constellation Heart Institute
12.2021 - Current
Office Manager
Upstate Cardiology
07.2001 - 12.2021
Medical Secretary
Lakeside Memorial Hospital
04.1999 - 07.2021
Associates Degree in Business Administration - Medical Administration
Genesee Community College