Christina Sommerfeldt
Holley,NY
Summary
Highly skilled and enthusiastic professional with more than 22 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
25
25
years of professional experience
Work History
Practice Manager
Sands Constellation Heart Institute
12.2021 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Developed close working relationships with front office and back office staff.
- Communicated closely with patients, ensuring medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Office Manager
Upstate Cardiology
07.2001 - 12.2021
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Medical Secretary
Lakeside Memorial Hospital
04.1999 - 07.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Associates Degree in Business Administration - Medical Administration
Genesee Community College
Batavia, NY05.2000
Skills
- Electronic Health Records
- Referral Management
- Workflow Planning
- New Hire Training
- Managing Medical Practices
- Customer Satisfaction
- Payroll Administration
- Managing Files and Records
- Employee Performance
Timeline
Practice Manager
Sands Constellation Heart Institute
12.2021 - Current
Office Manager
Upstate Cardiology
07.2001 - 12.2021
Medical Secretary
Lakeside Memorial Hospital
04.1999 - 07.2021
Associates Degree in Business Administration - Medical Administration
Genesee Community College
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