Christina Square
Fort Worth,TX
Overview
16
16
years of professional experience
Work History
Appliance Project Manager
Best Buy
Fort Worth, Texas
2023.09 - Current
- Managed cross-functional teams to execute project plans and timelines.
- Coordinated project resources and schedules to ensure timely delivery.
- Developed project documentation to maintain clarity and communication.
- Led stakeholder meetings to gather requirements and provide updates.
- Analyzed project risks and implemented mitigation strategies proactively.
- Streamlined processes to improve efficiency in project execution phases.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Prepared cost estimates for projects of varying sizes.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Made changes to project scope and cost and implemented the most effective change management processes to keep project up-to-date.
- Monitored compliance with laws, regulations, policies, and procedures throughout each project life cycle.
- Determined project staffing needs and led resource management.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Analyzed project objectives to determine specific resource requirements. by reviewing project objectives and schedules.
Experience Sales Supervisor
Best Buy
Grapevine, TX
2023.05 - 2023.09
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Assisted team members in upselling products and closing sales with customers to maximize sales opportunities.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Guided employees in managing complicated sales and addressing complex issues and difficult customers to enhance their skills and performance.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Maintained customer relationships through regular follow-up calls and emails to ensure satisfaction and loyalty.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
Premium Appliance Supervisor
Best Buy
Hurst, TX
2021.11 - 2023.01
- Led and mentored newly hired employees, equipping them with knowledge of company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Oversaw daily operations, ensuring effective client relations and IT support.
- Developed and executed promotional strategies that boosted store profits and increased customer engagement.
- Built lasting client relationships by organizing and planning sales events.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Coached staff on performance enhancement strategies, resulting in improved customer relations.
Geek Squad Appliance Customer Care
Best Buy
Flower Mound, TX
2010.11 - 2015.03
- Owned client experience initiatives to drive net promoter score
- Managed client interactions to improve satisfaction scores
- Utilize continuous improvement techniques to streamline the customer home delivery experience
- Assess appliance installation orders to ensure all accessories, install and skus are on orders.
- Acted as an expert to address customer inquiries promptly.
- Manages escalations and communicates with appropriate partners (vendors, corporate and stores etc.) on customer issues with delivery or installation
- Train and coach store employees on mis-execution
- Support and drive company initiatives and policy changes
- Identifying breaks in communication within FMS/OMS, XPO/Doli
- Innovate with new solutions for customers while building scalable processes
- Provides feedback on best practices,policy or procedural communication to employees
Education
Some College (No Degree) - Early Childhood Education
University of Phoenix
Tempe, AZSkills
- Project Management
- Project Leadership
- Project Coordination
- Project Scheduling
- Timeline Management
- Order Management
- Resource Allocation
- Workflow Management
- Compliance Management
- Process improvement
- Sales Strategies
- Client relationship management
- Stakeholder Engagement
- Team Leadership
- Staff Management
- Staff Training
- Employee development
- Employee mentoring
- Task Delegation
- Task Prioritization
- Milestone Tracking
- Complex Problem-Solving
- Problem solving
- Time Management
- Effective communication
- Team collaboration
- Brand Management
- Timeline Management
- Task Prioritization
- Milestone Tracking
Timeline
Appliance Project Manager
Best Buy
2023.09 - Current
Experience Sales Supervisor
Best Buy
2023.05 - 2023.09
Premium Appliance Supervisor
Best Buy
2021.11 - 2023.01
Geek Squad Appliance Customer Care
Best Buy
2010.11 - 2015.03
Some College (No Degree) - Early Childhood Education
University of Phoenix