CHRISTINA STARR
RLJ Logistics / Landstar
Phoenix,AZ
16
years of professional experience
Detail-oriented professional with 15+ years in client account management and business record maintenance in service-driven environments. Expertise in translating client needs into actionable requirements and collaborating with cross-functional teams to ensure project accuracy and timeliness. Strong analytical skills and proactive problem-solving approach enhance operational efficiency and customer satisfaction while leveraging CRM systems and Microsoft Office to support data integrity.
Work History
CUSTOMER OPERATIONS COORDINATOR
7 Years 11 Months- Managed day-to-day operational support for customer accounts by coordinating client requests, documenting requirements, and ensuring timely resolution of service needs.
- Maintained accurate customer information within Salesforce and other systems, ensuring data integrity and consistent account records to support service delivery.
- Partnered with operations, dispatch, logistics, and customer service teams to communicate client requirements, coordinate solutions, and support successful service delivery.
- Reviewed account activity, shipment status, and operational documentation to identify discrepancies and resolve issues proactively, preventing negative impact on customers.
- Prioritized multiple client requests simultaneously while consistently meeting deadlines in a fast-paced, deadline-driven environment.
- Reviewed account activity, shipment status, and operational documentation to identify discrepancies, verify accuracy, and resolve issues before impacting customers.
- Identified opportunities to streamline workflows and improve documentation consistency, contributing to enhanced customer experience.
CLIENT ONBOARDING & RETENTION SPECIALIST
5 Years 2 Months- Coordinated onboarding of new clients by gathering required documentation, verifying information, and facilitating smooth transition into ongoing services, enhancing client satisfaction.
- Reviewed client agreements and maintained organized electronic records to ensure documentation was complete, current, and accurately reflected client requirements, supporting compliance and service quality.
- Collaborated with internal departments, vendors, and field personnel to coordinate services, communicate client expectations, and ensure successful execution of operational activities.
- Tracked outstanding requests and monitored project progress to maintain service timelines and deliver a positive client experience.
- Tracked outstanding requests and monitored project progress to uphold service timelines, contributing to a positive client experience.
- Recommended workflow improvements that increased documentation consistency and operational efficiency.
CLIENT SERVICE CONSULTANT
3 Years 1 Month- Guided new clients through the onboarding process by explaining procedures, collecting required documentation, and setting expectations for service delivery.
- Maintained accurate client records and monitored account activity, ensuring organized and reliable business operations.
- Followed up on outstanding documentation and open requests to ensure timely completion of client onboarding activities.
- Followed up on outstanding documentation and open requests, facilitating timely completion of client onboarding activities.
- Resolved client concerns by researching account information, communicating solutions, and upholding a professional, service-focused approach.
- Balanced multiple priorities while maintaining a high level of accuracy, organization, and attention to detail.
Education
Bachelor of Science - Business Management
Skills
CRM Databases
Client Communication
Account Management
Cross-Functional Collaboration
Project Coordination
Workflow Management
Client Requirements Coordination
Data Management
Business Process Support
Business Systems Optimization
Issue Resolution
Time & Priority Management
Scheduling Management
Process Implementation
Supply Ordering
Customer Invoicing
Collaboration & Productivity
CRM & Business Systems
Salesforce CRM
CRM Databases
Electronic Records Management
Microsoft Office
Excel
Word
Outlook
PowerPoint
Teams
Collaboration & Productivity
SharePoint
Smartsheet
Adobe Acrobat
Document Management Systems
Multi-System Navigation
Data Validation
Reporting & Tracking Tools
Timeline
CUSTOMER OPERATIONS COORDINATOR
RLJ Logistics / Landstar
08.2018 - 07.2026Read More
CLIENT ONBOARDING & RETENTION SPECIALIST
Boulder Peak Management
06.2013 - 08.2018Read More
CLIENT SERVICE CONSULTANT
Boulder Peak Management
05.2010 - 06.2013Read More
Arizona State University
Bachelor of Science from Business Management
Read More