Service Titan
Hi, I’m
Alyssa Chapin
Operations Manager
McKinney,TX
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Summary
Seasoned Operations Manager and talented leader with over 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
years of professional experience
9
years of post-secondary education
2
Certificates
Work History
AIR MECHANIXPlano, TX
OPERATIONS MANAGER
06.2022 - Current
Job overview
- Responsible for overseeing the restructuring and operations of the company to optimize efficiency and profitability
- Manage a team of HVAC technicians, managers, dispatch, and office staff to ensure efficient and effective operations
- Work closely with clients to understand their HVAC needs, provide solutions, and maintain positive relationships
- Provide software and SOP support to HVAC technicians and management as needed
- Onboarding and training new team members
- Prepare proposals and bid documents for submission to clients
- Develop and implement office policies and procedures to ensure efficient and effective office operations
- Manage relationships with vendors, suppliers, and service providers
- Responsible for managing all aspects of new HVAC system installations, from initial planning to final project delivery.
LAVA CANTINAThe Colony, TX
KEY MANAGER
07.2021 - 06.2022
Job overview
- Work as part of a team to achieve concert venue and restaurant operational front of house and back of house objectives by contributing information to strategic plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; and implementing change
- Ensure all elements operate effectively and resolve any issues as they arise in all departments
- Collaborate with senior management on a day to day to implement restaurant best practices to further enhance the overall guest experience and sales
- Complete all front of house and back of house opening and closing procedures.
ARCIS GOLFDallas, TX
LEAD BEVERAGE CART ATTENDANT
03.2017 - 07.2021
Job overview
- Independently responsible for carrying out all tasks with effective time management
- In charge of maintaining beverage carts and providing products to golfers
- Providing a high level of service to guests at all times by practicing guest recognition and servicing their needs
- Maintaining flexibility and ability to take initiative during events and tournaments
- Excel at increasing beverage cart revenue and going above expectations
- Assisting Food and Beverage Director with developing and implementing efficient daily operating procedures
- Serve as a leader to the rest of the team in assistance to the food and beverage director.
TEXAS JOINT AND SPINEDallas, TX
CASE MANAGER
01.2016 - 03.2017
Job overview
- Oversee patient sign up and sales of the entire practice
- Move patients through various departments of the practice smoothly, ensuring excellent service and care
- Perform new patient consultations and report of findings
- Sign up patents for prescribed treatment plans and walk them through office procedures
- Complete financial consultations and insurance compliance on all patients as needed
- Monitor, track, and report key metrics
- Improve and implement new office procedures.
NATIONAL ASSOCIATION OF EXPERT ADVISORSFrisco, TX
SALES DEVELOPMENT REPRESENTATIVE
04.2014 - 10.2015
Job overview
- Execute proven processes to generate new sales opportunities
- Strategize with a team to develop repeatable systems to optimize results
- Build relationships with realtors and brokers around business goals and obstacles
- Thoroughly qualify prospects through a preliminary interviewing pre-sales process
- Manage and maintain a pipeline of prospects
- Optimize CRM to create calling lists and daily email campaigns
- Participate in providing feedback and priorities to move the company forward
- Exceed and report key metrics, individual sales quotas, and weekly goals.
Education
University of Texas, University StudiesArlington, TX
Bachelor of Science from General Studies With Focus In Civil Engineering
08.2018 - 07.2022
Tarrant County College
Associate of Science
08.2018 - 12.2020
Tarrant County College District
Associate of Arts
08.2018 - 12.2020
Skills
CRM Databases
Software
Adobe Creative Suite
Canva
Microsoft 365
Slack
Interests
Fitness
Animals
Art
Science
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Service Titan Certified Administrator
Timeline
OPERATIONS MANAGER
AIR MECHANIX
06.2022 - Current
KEY MANAGER
LAVA CANTINA
07.2021 - 06.2022
University of Texas, University Studies
Bachelor of Science from General Studies With Focus In Civil Engineering
08.2018 - 07.2022
Tarrant County College
Associate of Science
08.2018 - 12.2020
Tarrant County College District
Associate of Arts
08.2018 - 12.2020
LEAD BEVERAGE CART ATTENDANT
ARCIS GOLF
03.2017 - 07.2021
CASE MANAGER
TEXAS JOINT AND SPINE
01.2016 - 03.2017
SALES DEVELOPMENT REPRESENTATIVE
NATIONAL ASSOCIATION OF EXPERT ADVISORS
04.2014 - 10.2015
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