ASHLEY DAVIS
HOUSTON,TX
Summary
Detail-oriented healthcare professional skilled in patient coordination and administrative support. Enhances patient care and streamlines scheduling processes, driving operational efficiency. Recognized for delivering high-quality results in fast-paced environments.
Overview
16
16
years of professional experience
Work History
ADMINISTRATIVE PATIENT COORDINATOR
Rejuvenus Anesthetics
Spring, Texas
02.2026 - Current
- Coordinated patient appointment and staff meeting scheduling to enhance clinic efficiency.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between patients, providers, and insurance companies for efficient service.
- Managed medical records for accuracy and compliance with regulations.
- Implemented electronic filing systems to streamline information retrieval.
- Developed and maintained scheduling tools to streamline workflow processes.
- Gathered, entered and updated data to maintain departmental records and databases.
- Provided administrative support across departments to facilitate operations.
- Supported project planning and execution for various events.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
HR ADMINISTRATIVE COORDINATOR(REMOTE)
Aya Healthcare
Orange, CA
10.2023 - 02.2026
- Coordinated scheduling for healthcare staff across multiple locations to ensure adequate coverage.
- Facilitated communication between departments and external partners to streamline project collaboration.
- Organized and maintained project documentation and reports.
- Assisted in onboarding new employees by providing comprehensive training materials to enhance their integration.
- Developed agendas and minutes for team meetings and presentations.
- Provided administrative support to various departments within the organization.
- Provided support for compliance audits and regulatory requirements.
PATIENT ACCOUNTS TEAM LEAD (REMOTE)
DaVita Medical Group
Houston, TX
01.2018 - 03.2021
- Provided leadership to the team, promoting efficient resolution of patient accounts.
- Developed and implemented policies to ensure effective resolution of Medicare patient accounts.
- Ensured compliance with Medicare regulations while maintaining current knowledge of regulatory changes.
- Resolved complex patient account issues by delivering innovative solutions.
- Collaborated with clinical teams to resolve patient account discrepancies, ensuring accurate billing and timely follow-up.
- Collaborated with various departments to guarantee timely resolution of patient accounts.
- Managed the daily workflow of patient accounts, ensuring timely completion of tasks.
- Monitored process performance and generated reports to track progress effectively.
- Prepared periodic reports on financial status of accounts receivable portfolio, facilitating informed decision-making.
- Identified improvement opportunities and devised plans to enhance efficiency and accuracy of patient account processes.
- Mentored team members to foster professional growth and development.
- Participated in internal meetings to discuss process improvement initiatives related to patient accounts management.
- Drafted educational brochures and informative newsletters for patients and staff.
PATIENT CARE COORDINATOR
Rejuvenus Anesthetics
Houston, Texas
04.2015 - 09.2017
- Managed patient caseloads to ensure timely follow-up and appropriate interventions.
- Managed high volumes of calls, emails, and texts for surgery scheduling, ensuring clear communication and patient satisfaction.
- Coordinated patient schedules and appointments for anesthesia services efficiently.
- Maintained accurate, up-to-date patient records in compliance with HIPAA regulations.
- Managed patient records using electronic health record systems effectively.
- Educated patients about pre-operative instructions and post-operative care clearly.
- Improved patient experience through efficient scheduling of surgeries and management of appointment calendars.
- Educated patients on services and tailored treatment plans to promote overall well-being.
- Promoted value of services during patient consultations to encourage clinic visits.
- Collaborated with interdisciplinary teams to enhance patient care processes regularly.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
MEDICAL OFFICE MANAGER
Call Of Duty Home Health Care
St. Louis, MO
03.2010 - 02.2014
- Managed recruitment processes, including job postings and candidate interviews.
- Developed and implemented HR policies for employee engagement and compliance.
- Facilitated employee onboarding programs to ensure smooth transitions into roles.
- Administered employee benefits programs, resolving inquiries and issues to ensure employee satisfaction.
- Collaborated with management to address employee relations and conflict resolution matters.
- Conducted training sessions to enhance staff skills and knowledge in healthcare practices.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Developed job postings to clearly outline roles and responsibilities for potential applicants., tracked applicants and maintained applicant database.
- Promoted open communication to foster positive, pro-employee work environment.
- Facilitated exit interviews to understand employee turnover reasons and improve retention strategies. and documented information discussed with employees.
- Processed payroll for employees using ADP Workforce Now system.
- Responded to employee inquiries regarding payroll discrepancies and policies.
- Ensured compliance with federal, state, and local payroll regulations.
Education
Practical Nursing - Nursing
Beacon Hill Career Institute
Fort Lauderdale, FL10-2023
Certified Nursing Aide Certificate - Nursing
Integrity Health And Education Center
Denton, TX11-2021
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION, MINORING IN HR MANAGEMENT
University of Houston
Houston, TX01-2015
ASSOCIATE OF OCCUPATIONAL STUDIES - BUSINESS MARKETING AND MANAGEMENT
Pinnacle Career Institute
Kansas City, MO01-2007
Skills
- Electronic health records
- Healthcare terminology
- Healthcare operations
- Patient care coordination
- Patient intake
- Onboarding
- Appointment coordination
- Customer relationship management
- Filing systems
- Data management
- MS Office proficiency
- Billing practices
- Healthcare compliance
- Regulatory training
- Workflow coordination
- Operational support
- Resource allocation
- Staff coordination
- CRM databases
- MS Office proficiency
- Attention to detail
- Multitasking
- Communication skills
- Team collaboration
- Results-driven
- Healthcare operations
- Medical record management
- Effective communication
Timeline
ADMINISTRATIVE PATIENT COORDINATOR
Rejuvenus Anesthetics
02.2026 - Current
HR ADMINISTRATIVE COORDINATOR(REMOTE)
Aya Healthcare
10.2023 - 02.2026
PATIENT ACCOUNTS TEAM LEAD (REMOTE)
DaVita Medical Group
01.2018 - 03.2021
PATIENT CARE COORDINATOR
Rejuvenus Anesthetics
04.2015 - 09.2017
MEDICAL OFFICE MANAGER
Call Of Duty Home Health Care
03.2010 - 02.2014
Practical Nursing - Nursing
Beacon Hill Career Institute
Certified Nursing Aide Certificate - Nursing
Integrity Health And Education Center
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION, MINORING IN HR MANAGEMENT
University of Houston
ASSOCIATE OF OCCUPATIONAL STUDIES - BUSINESS MARKETING AND MANAGEMENT
Pinnacle Career Institute