Christina Stephens
P.O. Box 272 Bonanza
Summary
Dynamic General Manager with a proven track record at Taco Bell, excelling in operations management and team leadership. Enhanced customer satisfaction through effective problem resolution and training programs, while streamlining inventory control to reduce waste. Committed to fostering a positive work environment and driving sales growth through strategic initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Taco Bell
Greeley, CO
05.2019 - 03.2026
- Led daily operations to ensure exceptional customer service and product quality.
- Developed and implemented training programs for new staff, enhancing team performance.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Oversaw financial performance, monitoring budgets and controlling expenses effectively.
- Fostered a positive work environment through employee engagement initiatives and team-building activities.
- Analyzed sales trends to identify growth opportunities and adjust strategies accordingly.
- Collaborated with marketing teams to execute promotional campaigns that increased foot traffic.
- Ensured compliance with health standards and safety regulations across all operational areas.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
GED -
Mckinleyville High
McKinleyville, CASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Team leadership
- Customer relations
- Inventory control
- Customer relationship management
- Training and coaching
- Staff management
- Staff training/development
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Schedule management
- Labor cost controls
Certification
Servsafe certified
Timeline
General Manager
Taco Bell
05.2019 - 03.2026
GED -
Mckinleyville High