Christina Stoddard

Managed employees to ensure high levels of customer satisfaction.

Fulfilled outgoing orders and in-store pickups to enhance customer experience.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Adjusted bills and refunded money to resolve customers' service or billing complaints.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Ordered packing, custodial, and front line supplies to support operational needs.
• Completed end-of-night deposits to maintain financial integrity and overall cash flow.

• Supervised daily operations to ensure efficient service and customer satisfaction.
• Trained staff on food safety and proper handling procedures.
• Managed inventory levels and coordinated supply orders for kitchen needs.
• Handled customer complaints and resolved issues to maintain a positive dining experience.
• Monitored food quality and presentation to uphold company standards consistently.
• Addressed customer complaints to enhance service quality. in a timely manner.
• Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
• Handled closing procedures including counting money in drawers at the end of shift.
• Trained new employees on proper customer service techniques and food handling protocols.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at the bank.
• Oversaw food preparation, production and presentation according to quality standards.