Tyler Bradshaw
American Fork,UT
Summary
Customer service representative with strong experience in fostering client relationships and enhancing customer satisfaction. Collaborative team player focused on contributing to company success through effective communication and partnership development.
Overview
17
17
years of professional experience
Work History
Associate Customer Experience Manager
Goldman Sachs Bank USA
Draper, Utah
01.2021 - Current
- Developed and implemented training programs for customer service representatives.
- Collaborated with teams to streamline processes and improve service delivery.
- Managed customer inquiries to enhance satisfaction and retention.
Order Fulfillment Associate
Backcountry
West Valley, UT
10.2022 - 02.2025
- Processed customer orders efficiently and accurately for outdoor gear and apparel.
- Managed inventory levels to ensure product availability during peak seasons.
- Collaborated with shipping teams to coordinate timely deliveries of customer orders.
Fraud Prevention Specialist
EBay Inc
Draper, UT
06.2009 - 12.2020
- Investigated suspicious account behavior for risk mitigation.
- Analyzed transaction patterns to identify potential fraudulent activities.
- Collaborated with cross-functional teams to enhance fraud detection processes.
Education
Cyprus High School
Magna, UTSkills
- Customer relationship management
- Customer service management
- Customer insights
- Customer journey mapping
- Customer service training
- Customer training
- Process improvement
- Fraud detection
Timeline
Order Fulfillment Associate
Backcountry
10.2022 - 02.2025
Associate Customer Experience Manager
Goldman Sachs Bank USA
01.2021 - Current
Fraud Prevention Specialist
EBay Inc
06.2009 - 12.2020
Cyprus High School