Christina Strait
El Mirage,AZ
Summary
Seasoned Eligibility Representative and Medical Assistant with a proven track record at Accredo Health Group, adept in medical terminology and client relations. Excels in data collection and customer service, enhancing patient cooperation and streamlining eligibility processes. Demonstrates exceptional telephone etiquette and follow-up skills, ensuring meticulous account documentation and reporting.
Overview
12
12
years of professional experience
Work History
Eligibility Representative
Accredo Health Group
10.2022 - Current
- Followed guidelines when reviewing assigned data to determine eligibility, benefits, and prior authorization for specialty medications.
- Communicated with people from various cultures and backgrounds with insurance companies, physician offices, and plan members.
- Facilitated information and resource exchanges with internal & external agencies per standard operating procedure to progress client referrals.
- Resolved discrepancies with incoming data to verify eligibility.
- Developed extensive fact-checking and research skills by continuously reviewing SOPs and employer reources.
Medical Assistant
Cigna Health Group
06.2018 - 10.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies and documented vital signs for patients.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant / CNA
Banner
06.2012 - 06.2018
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented vital signs; temperature, blood pressure, pulse, oxygen, and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, and answer questions regarding appointments, insurance, medication refills, and specialist referrals.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Associate of Science - Medical Assisting
The Bryman School
Phoenix, AZ05.2008
High School Diploma -
Independence High School
Glendale, AZ05.2004
Skills
- Telephone Etiquette
- Account Documentation And Reporting, Data Collection
- Medical terminology knowledge
- Follow-up skills
- Client Relations
- Customer Service
Timeline
Eligibility Representative
Accredo Health Group
10.2022 - Current
Medical Assistant
Cigna Health Group
06.2018 - 10.2022
Medical Assistant / CNA
Banner
06.2012 - 06.2018
Associate of Science - Medical Assisting
The Bryman School
High School Diploma -
Independence High School
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