Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Thorson

Jewell,IA

Summary

Friendly Customer Service with 20 plus years of experience in weighing loads, communicating and following up with clients. Strong history of multi-tasking and prioritizing tasks based on need and urgency. Strong communication and interpersonal skills.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Scale Clerk/Weighmaster

Martin Marietta
10.2018 - Current
  • Communicated with operators to share information related to product.
  • Dispatched orders to drivers for efficiency.
  • Answered customer calls professionally and routed to appropriate person.
  • Operated weigh scales and issued tickets when necessary.
  • Used Apex and Celtec to track products as they arrived at and departed from facility.
  • Greeted customers and provided excellent service to internal and external clients.

Customer Service Representative

Key Cooperative
03.2014 - 12.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded proactively and positively to rapid change.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided primary customer support to internal and external customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Implemented and developed customer service training processes.
  • Answered constant flow of customer calls with minimal wait times.

Education

GED -

East High School
Des Moines

Skills

  • Document Management
  • Customer Accounts Management
  • Office Equipment
  • Information Updates
  • Customer Loyalty
  • Price Changes
  • Credit Card Transaction Processing
  • Closing Procedures
  • Customer Relationships
  • Ticket Management
  • Office Support
  • Cash Register Operations
  • Purchase Orders
  • Weight Management
  • Data Entry
  • Vehicle Dispatch
  • Customer Service

Timeline

Scale Clerk/Weighmaster

Martin Marietta
10.2018 - Current

Customer Service Representative

Key Cooperative
03.2014 - 12.2018

GED -

East High School

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Christina Thorson