Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Torres

Brooklyn,NY

Summary

Trustworthy facilitator committed to following safety procedures to ensure child protection. Compassionate mentor demonstrating appropriate behaviors and emotions as role model for children.

Dedicated professional with broad range of experience delivering comprehensive case management to residents in long-term facilities and social services programs. Highly accomplished in fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Complete understanding of complex considerations governing assessment and treatment.

Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

13
13
years of professional experience

Work History

Guest Service Supervisor

UBS ARENA
Elmont, New York
03.2021 - Current
  • Directed team of guest service representatives to ensure that all inquiries and complaints were handled promptly and professionally.
  • Monitored customer feedback to identify areas for improvement in the customer experience.
  • Developed and implemented strategies to increase customer satisfaction ratings.
  • Resolved escalated customer service issues in a timely manner.
  • Evaluated employee performance regularly and provided constructive feedback for improvement.

Outreach Specialist

Graham Windham
New York, NY
09.2018 - 10.2020
  • Conducted research and identified new opportunities for outreach initiatives.
  • Provided administrative support including scheduling appointments, maintaining records, and preparing reports.
  • Partnered with community organizations to develop collaborative outreach efforts.
  • Designed creative campaigns to increase awareness of services offered by the organization.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.

Youth Mentor

New Horizons
Queens, New York
01.2015 - 07.2018
  • Advised youth on resources available within the community that can assist them.
  • Evaluated effectiveness of mentoring program initiatives regularly.
  • Participated in professional development workshops related to effective mentoring practices.
  • Recommended coping mechanisms and offered guidance to individuals dealing with intense problems.

Customer Service Representative

Long Island College Hospital
Brooklyn, NY
11.2011 - 05.2015
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Associate - Business Management

Borough of Manhattan Community College of The City University of New York
New York, NY
03-2018

Skills

  • Decision-making capabilities
  • Delegation and Supervision
  • Team Management
  • Guest Relations
  • Strong leadership
  • Conflict Management
  • Strategic Planning
  • Guest engagement strategies
  • Resolving disputes

Timeline

Guest Service Supervisor

UBS ARENA
03.2021 - Current

Outreach Specialist

Graham Windham
09.2018 - 10.2020

Youth Mentor

New Horizons
01.2015 - 07.2018

Customer Service Representative

Long Island College Hospital
11.2011 - 05.2015

Associate - Business Management

Borough of Manhattan Community College of The City University of New York
Christina Torres