Christina Torres
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
23
23
years of professional experience
Work History
GSM
Granite Nissan/GMC
Rapid City
04.2025 - 03.2026
- Maximized revenue by leading sales team through strategic customer engagement initiatives.
- Managed team of 15 sales representatives, delivering guidance and support to achieve sales goals.
- Cultivated strong relationships with key clients, driving loyalty and repeat business.
- Reviewed daily KPIs, implementing adjustments to improve team performance against targets.
- Streamlined sales processes using CRM software for improved tracking and reporting efficiency.
- Conducted performance evaluations to identify development needs and enhance employee skills.
- Developed comprehensive training programs to enhance staff skills and product knowledge.
- Negotiated contracts with vendors, securing better pricing terms to enhance profit margins.
Sales Manager
Sierra Infiniti/Nissan
Monrovia
06.2023 - 04.2025
- Achieved monthly performance targets and customer satisfaction goals through effective sales leadership.
- Developed comprehensive sales plans, strategies, and objectives to meet revenue targets.
- Analyzed market trends to uncover new sales opportunities and enhance competitive positioning.
- Fostered customer relationships, delivering tailored solutions that addressed specific needs and enhanced satisfaction.
- Supervised daily operations of sales department, ensuring efficient staff management.
- Managed inventory for high-demand vehicles, ensuring stock availability to meet sales demand.
- Collaborated with finance team to streamline financing options for vehicle purchasers.
- Presented monthly sales performance reports to management, informing strategic decision-making and identifying growth opportunities.
Finance Manager
HGreg Infiniti
Monrovia
05.2022 - 06.2023
- Managed budgeting processes for financial planning and forecasting, aligning resources with strategic objectives.
- Oversaw accounts payable and receivable, ensuring optimal cash flow management.
- Analyzed dealership financial performance to identify key improvement areas.
- Developed relationships with banks and lenders, securing competitive financing rates to enhance financing options for clients.
- Reviewed loan applications for accuracy and completeness prior to submission.
- Ensured compliance with federal regulations in all finance documentation.
- Trained staff on financial products and compliance procedures, increasing team expertise and adherence to regulations.
- Facilitated customer inquiries regarding financing options and payment plans.
Finance Manager
Infiniti of Las Vegas
06.2014 - 10.2019
- Sourced and established partnerships with new lending institutions, expanding financing options for the dealership.
- Maintained and strengthened relationships with lenders, ensuring competitive interest rates for financing deals.
- Ensured accuracy and approval of financing and leasing deals from sources.
- Clarified financing insurance options and aftermarket product policies for customers, enhancing their understanding and decision-making.
- Trained sales team on ongoing finance and leasing programs.
- Complied with federal, state, and local regulations affecting vehicle sales.
Guest Relations Manager
Infiniti of Van Nuys
01.2005 - 01.2007
- Delivered flawless, upscale, and professional guest service experiences.
- Identified guest needs and preferences to tailor interactions.
- Analyzed customer feedback to inform strategies that enhanced overall ratings.
Finance Assistant
Infiniti of Van Nuys
01.2003 - 01.2005
- Reviewed finance paperwork for completeness and accuracy.
- Assisted in the verification of gross profit.
- Verified cash receipts for sales transactions.
- Processed bills for vehicle sales.
- Logged all deals in the finance workbook.
- Provided commission recaps printouts.
- Organized and maintained client paperwork and files for timely submission to banks for funding.
- Managed daily administrative tasks for division, supporting efficient operations.
- Reported deliveries to the manufacturers.
Education
High School -
Eric Birch High School
Fontana, CA01-1999
Skills
- Sales leadership
- CRM software expertise
- Sales training
- Negotiation skills
- Forecasting skills
- Budget management
- Inventory management
- Customer service excellence
- Relationship management
- Team building
- Verbal and written communication
- Work organization
- Time management
- Problem solving
- Language fluency
- Microsoft Office proficiency
- Training development
References
Available upon request
Languages
Spanish
Limited
Timeline
GSM
Granite Nissan/GMC
04.2025 - 03.2026
Sales Manager
Sierra Infiniti/Nissan
06.2023 - 04.2025
Finance Manager
HGreg Infiniti
05.2022 - 06.2023
Finance Manager
Infiniti of Las Vegas
06.2014 - 10.2019
Guest Relations Manager
Infiniti of Van Nuys
01.2005 - 01.2007
Finance Assistant
Infiniti of Van Nuys
01.2003 - 01.2005
High School -
Eric Birch High School