Thomas Nowell
Olive Branch,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
43
43
years of professional experience
Work History
GSM
Landers Ford South
Southaven, Mississippi
02.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
GSM
Zeck Ford
Itasca, USA
11.2020 - 09.2024
- Trained new employees on company policies and procedures
- Evaluated trade-ins to ensure fair pricing for customers
- Work /T O deals
- Submit/rehash deals
- Employed CDK platform to streamline dealership operations
- Implemented and monitored processes to ensure efficiency
- Maintained customer relations to foster loyalty and enhance customer satisfaction
- Launched a new store for Zeck Ford to expand market reach
- Oversaw operational workflow in the dealership to ensure efficiency
Sales Manager
Doenges Family of Autos
Bartlesville, USA
03.2020 - 10.2020
- Facilitated onboarding process for new employees
- Tracking Ford commitment
- Keeping testing up to date
- Evaluated trades for accuracy
- Collaborated with F&I to streamline financing options for customers
- Assisted colleagues during staff shortages
Used Car Sales Manager
Landers Ford South
Southaven, USA
12.2019 - 02.2020
- Appraised and purchased used inventory to enhance dealership selection
- Collaborated with lenders to restructure loan deals for better rates.
- Engaged with shop team to ensure swift turnaround on inventory trades.
Used Car Manager
Country Ford
Southaven, USA
10.2009 - 12.2019
- Oversaw inventory management, procured used vehicles, negotiated deals, and processed transactions.
- Managed inventory levels to ensure minimal turnover.
- Verified adherence to all processes and procedures.
Used Car Manager
Southaven Pontiac, GMC, Buick
Southaven, USA
01.2003 - 09.2009
- Responsible for buying all used inventory, keeping low turn on inventory
- Monitored compliance with established processes and procedures.
- Achieved recognition as one of the top 30 cub dealers in the country
- Achieved top dealer status in Memphis, earning multiple awards
Sales/Used Car Sales Manager
Jimmy Gray Chevrolet
Southaven, USA
06.2000 - 12.2002
- Acquired inventory to ensure availability and reduce turnover rates
- Managed sales team to improve customer engagement and satisfaction.
- Developed strategies to enhance used car inventory turnover and profitability.
- Trained staff on effective negotiation techniques and product knowledge.
Sales Associate
Jimmy Gray Chevrolet
Southaven, USA
06.1998 - 06.2000
- Facilitated sales of new and preowned vehicles
- Ranked as top salesman for 22 out of 24 months
- Consistently maintained high customer satisfaction index scores
Drill Instructor
02.1984 - 11.1991
- Recognized for excellence in training and mentoring recruits
- Honored with four awards for dedication and performance in military duties
- Awarded for maintaining high standards of conduct in service
- Participated in military operations during Desert Storm
Education
High school diploma -
Skills
- Sales leadership
- Sales Management
- Retail management
- Dealership experience
- Market Expansion
- Inventory Management
- Inventory management
- Sales strategy
- Management
- Store management
- Customer relations
- Training programs
- Training and Development
- Leadership skills
- Leadership supervision
- Decision-making
- Problem solving
- Time management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
GSM
Landers Ford South
02.2025 - Current
GSM
Zeck Ford
11.2020 - 09.2024
Sales Manager
Doenges Family of Autos
03.2020 - 10.2020
Used Car Sales Manager
Landers Ford South
12.2019 - 02.2020
Used Car Manager
Country Ford
10.2009 - 12.2019
Used Car Manager
Southaven Pontiac, GMC, Buick
01.2003 - 09.2009
Sales/Used Car Sales Manager
Jimmy Gray Chevrolet
06.2000 - 12.2002
Sales Associate
Jimmy Gray Chevrolet
06.1998 - 06.2000
Drill Instructor
02.1984 - 11.1991