Christina Trail
Orrstown,PA
Summary
Dynamic and detail-oriented professional with a proven track record at Wellspan, excelling in fast-paced environments. Recognized for exceptional communication and organizational skills, adept at problem-solving and multitasking. Committed to delivering outstanding customer service while maintaining confidentiality and accuracy in all tasks. A reliable team player dedicated to enhancing operational efficiency.
Overview
23
23
years of professional experience
Work History
PAA
Wellspan
Chambersburg, PA
07.2020 - Current
- Print off faxes from Onbase for our post acute care providers.
- Scan in completed forms and fax if necessary.
- Scan forms from the days mail.
- Send referrals as needed.
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environment.
- Ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrat respect, friendliness and willingness to help wherever needed.
- Handled multi-line phone system, directing calls to appropriate staff efficiently.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Very reliable and dependable. Have perfect attendence.
Receptionist
Chambersburg Gastroenterology
Chambersburg, PA
08.2018 - 07.2020
- Greeted patients and managed front desk operations.
- Scheduled appointments using an electronic health record systems.
- Coordinated patient communications, addressing inquiries and resolving issues.
- Verified insurance information and processed patient forms for accurate billing procedures.
- Maintained organized records and files to support operational efficiency within the office.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
Medical Receptionist
Summit Physician Services
Chambersburg, PA
10.2003 - 08.2018
- Trained new staff on office procedures and software systems to support seamless operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transcribed phone messages and relayed to appropriate personnel.
Receptionist
Fifth Ave Chiropractor
Chambersburg, PA
04.2003 - 10.2003
- Managed patient scheduling and coordinated appointments to optimize office workflow.
- Handled multi-line phone system, directing calls to appropriate staff efficiently.
- Provided front desk support, greeting patients and addressing inquiries promptly.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma -
Chambersburg Area Senior High School
Chambersburg, PA05.1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Problem resolution
Timeline
PAA
Wellspan
07.2020 - Current
Receptionist
Chambersburg Gastroenterology
08.2018 - 07.2020
Medical Receptionist
Summit Physician Services
10.2003 - 08.2018
Receptionist
Fifth Ave Chiropractor
04.2003 - 10.2003
High School Diploma -
Chambersburg Area Senior High School