Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
BusinessAnalyst

Christina Tran

San Jose,CA

Summary

The objective is to use 20+ years of continuous team support & customer service skills and be a valuable addition. Looking to obtain a position that provides ample opportunity for growth and advancement.

Overview

26
26
years of professional experience

Work History

Guest Service Representative

Levi’s
Santa Clara, CA
06.2014 - Current
  • Greet guest upon arrival, offer assistance and answer questions
  • Resolve all guest complaints in professional manner while prioritizing guest satisfaction
  • Ensure superior customer service by addressing guest concerns, demonstrating empathy and resolving problems in a timely manner

Permit Drafting Specialist

MasTec
San Jose, CA
10.2018 - 03.2022
  • Design detailed drawings for fiber placement, using computer-assisted drafting (AutoCAD)
  • Liaison between Mastec and vendors
  • Coordinate multiple vendors to design and modify engineering plans
  • Answer phone and email inquiries from Construction Managers regarding Construction Packages and City Permits
  • Developed standard template and guidelines for vendors

Funeral Counselor/ Admin Asst

Neptune Society of Central California
San Jose, CA
07.2015 - 10.2018
  • Work closely with families to finalize arrangements for their loved ones
  • Input all statistical data, medical details & doctor information for the death certificate
  • Coordinate with appropriate agencies for Veteran Military Honors and burials
  • Facilitate out of county deaths and provide required documentation to funeral home taking on case
  • Assist Executive director with months end
  • Receive, sort and distribute mail between office personal, including parcel packaging and shipping
  • Manage office supplies, vendors, displays and upkeep

Engineering Tech 1

City Of San Jose
San Jose, CA
01.2001 - 09.2012
  • Answer 8-10 phone related to district, listen to citizens concerns and log into Project Tracking Database
  • Meet with citizen and investigate their concerns
  • Report details of investigation and final recommendations
  • Work to improve safety of signage, road markings, school areas and traffic within assigned districts.

Education

Evergreen Valley College
San Jose, CA

High School Diploma -

Andrew P HIll High School
San Jose, CA
06.1997

Skills

  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Teams
  • 3GIS
  • Smartsheets
  • AutoCad Proficient
  • EDRS (Electronic Death Registration System)
  • Meticulous Attention to Detail
  • Excellent verbal and written communication
  • Professionalism and strong work ethic
  • Teamwork and Collaboration

Affiliations

Education

Timeline

Permit Drafting Specialist

MasTec
10.2018 - 03.2022

Funeral Counselor/ Admin Asst

Neptune Society of Central California
07.2015 - 10.2018

Guest Service Representative

Levi’s
06.2014 - Current

Engineering Tech 1

City Of San Jose
01.2001 - 09.2012

Evergreen Valley College

High School Diploma -

Andrew P HIll High School

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Christina Tran