Christina Tran
San Jose,CA
Summary
The objective is to use 20+ years of continuous team support & customer service skills and be a valuable addition. Looking to obtain a position that provides ample opportunity for growth and advancement.
Overview
26
26
years of professional experience
Work History
Guest Service Representative
Levi’s
Santa Clara, CA
06.2014 - Current
- Greet guest upon arrival, offer assistance and answer questions
- Resolve all guest complaints in professional manner while prioritizing guest satisfaction
- Ensure superior customer service by addressing guest concerns, demonstrating empathy and resolving problems in a timely manner
Permit Drafting Specialist
MasTec
San Jose, CA
10.2018 - 03.2022
- Design detailed drawings for fiber placement, using computer-assisted drafting (AutoCAD)
- Liaison between Mastec and vendors
- Coordinate multiple vendors to design and modify engineering plans
- Answer phone and email inquiries from Construction Managers regarding Construction Packages and City Permits
- Developed standard template and guidelines for vendors
Funeral Counselor/ Admin Asst
Neptune Society of Central California
San Jose, CA
07.2015 - 10.2018
- Work closely with families to finalize arrangements for their loved ones
- Input all statistical data, medical details & doctor information for the death certificate
- Coordinate with appropriate agencies for Veteran Military Honors and burials
- Facilitate out of county deaths and provide required documentation to funeral home taking on case
- Assist Executive director with months end
- Receive, sort and distribute mail between office personal, including parcel packaging and shipping
- Manage office supplies, vendors, displays and upkeep
Engineering Tech 1
City Of San Jose
San Jose, CA
01.2001 - 09.2012
- Answer 8-10 phone related to district, listen to citizens concerns and log into Project Tracking Database
- Meet with citizen and investigate their concerns
- Report details of investigation and final recommendations
- Work to improve safety of signage, road markings, school areas and traffic within assigned districts.
Education
Evergreen Valley College
San Jose, CAHigh School Diploma -
Andrew P HIll High School
San Jose, CA06.1997
Skills
- Microsoft Office
- Microsoft Outlook
- Microsoft Teams
- 3GIS
- Smartsheets
- AutoCad Proficient
- EDRS (Electronic Death Registration System)
- Meticulous Attention to Detail
- Excellent verbal and written communication
- Professionalism and strong work ethic
- Teamwork and Collaboration
Affiliations
Education
Timeline
Permit Drafting Specialist
MasTec
10.2018 - 03.2022
Funeral Counselor/ Admin Asst
Neptune Society of Central California
07.2015 - 10.2018
Guest Service Representative
Levi’s
06.2014 - Current
Engineering Tech 1
City Of San Jose
01.2001 - 09.2012
Evergreen Valley College
High School Diploma -
Andrew P HIll High School
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