Christina Donaldson
Fredericksburg,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Asset Protection Operations Coach
Walmart
09.2021 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Wrote reports for internal and external crime, burglary, or theft.
- Controlled reduction of loss inventory by protecting company assets.
- Created and maintained records of security incidents and investigations.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored paperwork procedures to prevent error-related losses.
- Performed thorough cash audits and deposit investigations.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Monitored store surveillance cameras to detect suspicious behavior.
Asset Protection Investigator
Walmart
08.2020 - 09.2021
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
- Initiated and led asset protection theft investigations following SOP.
- Represented company in court proceedings to offer testimony and support.
- Performed security walks around store to monitor employee and customer activities.
CAP Supervisor
Walmart
01.2018 - 08.2020
- Provided clear communication to management regarding product levels and other needs.
- Directed replenishment of merchandise and supplies, maintained stockroom and engaged in receiving functions.
- Kept team members aware of stock availability and arrivals of new product.
- Monitored inventory levels and processed and replenished merchandise.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Monitored progress of tasks to provide feedback for improvement.
Assistant Manager
Walmart
06.2013 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
No Degree - Business Management
DeVry University
IlHigh School Diploma -
Stafford High School
Stafford, VA06.1999
Skills
- Motivational Leadership
- Inventory Accuracy
- Records Organization and Management
- Inventory Tracking and Management
Timeline
Asset Protection Operations Coach
Walmart
09.2021 - Current
Asset Protection Investigator
Walmart
08.2020 - 09.2021
CAP Supervisor
Walmart
01.2018 - 08.2020
Assistant Manager
Walmart
06.2013 - 01.2018
No Degree - Business Management
DeVry University
High School Diploma -
Stafford High School
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