Christina Tyler
Southwick,Massachusetts
Summary
Organized and motivated social worker with extensive and diverse experience in case management and customer service. Proven track record in community engagement, program development, and outreach services. Strong leadership, empathy, and adaptability skills working in diverse settings while fostering meaningful connections with clients and achieving outreach goals.
Overview
18
18
years of professional experience
Work History
Playgroup and Outreach Facilitator
Coordinated Families and Community Engagement
09.2024 - Current
- Plan and facilitate quality, intentional, educational parent/child playgroups for children ages 0-5.
- Plan and facilitate community wide events such as story times, mindfulness programs, kindergarten readiness, literacy/steam events, etc.
- Engaged community in outreach efforts to promote services and programs offered by CFCE grant program, increasing awareness among local families.
- Partner with key stakeholders to develop initiatives that increased awareness of program services.
- Coordinated workshops and events that fostered family engagement and provided educational opportunities.
- Provide referrals to families seeking assistance locating local resources and services such as childcare, food, housing, and support services.
- Developed partnerships with local organizations to expand service offerings and resources available to families.
- Develop and administer surveys and assessments used to evaluate the effectiveness of programs and services offered.
Event Lead/Banquet Server
The Ranch Golf Club
Southwick, USA
04.2015 - Current
- Collaborated with wedding coordinator to set up and facilitate weddings, banquets, and golf tournaments, ensuring seamless event execution.
- Oversaw day-of-event production, organizing staff and executing events to align with client expectations.
- Monitored guest satisfaction, promptly addressing concerns to enhance overall wedding experience.
- Monitored guest satisfaction, addressing concerns promptly to maintain seamless and enjoyable wedding experiences.
Business Office Manager
New England Vettes
Southwick, MA
11.2016 - 09.2025
- Managed business finances, tracking revenue, expenses, and taxes, ensuring accurate financial reporting and compliance.
- Prepared financial statements in compliance with federal and state regulations.
- Processed invoices and purchase orders, ensuring timely and accurate documentation for operational efficiency.
- Created and tracked quotes, estimates, and invoices for restoration projects, enhancing billing process efficiency.
- Maintained high customer service levels through proactive communication with customers and vendors.
- Developed and maintained business websites and implemented content creation strategies.
Early Childhood Program Paraprofessional
Agawam Public Schools
08.2022 - 08.2024
- Collaborated with special education staff to implement individualized instructional methods, enhancing inclusivity and student engagement.
- Monitored student progress and shared insights with educators, enabling timely adjustments to instructional strategies.
- Facilitated preschool students' progress towards individual and group educational and behavioral goals under the classroom teacher's guidance.
- Cultivated relationships with students, parents, and colleagues through consistent communication and active engagement.
Long Term Care Auditor
HMS (Health Management Systems)
Windsor, USA
08.2012 - 01.2014
- Identified and recovered Medicaid overpayments from long-term care healthcare providers.
- Researched and applied federal and state Medicaid regulations relevant to long-term care in Tennessee and other states.
- Requested essential documentation from facilities to support audits and confirm regulatory compliance.
- Collaborated with facility staff to gather accurate financial records, enhancing audit accuracy across various accounting software.
- Compiled comprehensive written reports detailing audit findings with clear interpretations.
- Maintained positive relationships with auditees and project team through regular communication, fostering effective collaboration.
TeamWorks Treatment Counselor
The Carson Center for Human Services
Westfield, USA
11.2011 - 08.2012
- Supervised and instructed latency-aged children with severe social/emotional needs, enhancing engagement in therapeutic after-school program.
- Collaborated with treatment team to develop and review individualized treatment goals and therapeutic exercises, ensuring alignment with children's needs.
- Managed behavior to foster a supportive environment, promoting children's emotional stability and growth.
- Developed and led recreational activities that enhanced social skills and emotional well-being for children in the program.
Foster Care Clinical Coordinator
The MENTOR Network
Springfield, USA
07.2008 - 04.2011
- Coordinated development and implementation of individual service plans for clients 0-18 in intensive foster care, resulting in enhanced personalized care.
- Oversaw delivery of services to individuals and families, ensuring adherence to program standards for quality support.
- Monitored compliance with contractual obligations and regulatory program requirements.
- Assisted in designing quality services and engaging activities tailored to client needs, fostering holistic development.
Education
Diploma - Baccalaureate of Social Work
Westfield State University
Westfield, MA05.2008
Skills
- Policy application and government laws interpretation
- Community outreach
- Team collaboration
- Resource mobilization
- Exceptional communication
- Crisis management
- Public services and programs
- Analytical and problem solving
- Microsoft Office proficiency
- Google Suite proficiency
- Organizational skills
- Time management
- Written and oral communication
- Phone etiquette
- Interpersonal skills
- Relationship building
- Effective under pressure
- Strong self-starter with impeccable work ethic
Timeline
Playgroup and Outreach Facilitator
Coordinated Families and Community Engagement
09.2024 - Current
Early Childhood Program Paraprofessional
Agawam Public Schools
08.2022 - 08.2024
Business Office Manager
New England Vettes
11.2016 - 09.2025
Event Lead/Banquet Server
The Ranch Golf Club
04.2015 - Current
Long Term Care Auditor
HMS (Health Management Systems)
08.2012 - 01.2014
TeamWorks Treatment Counselor
The Carson Center for Human Services
11.2011 - 08.2012
Foster Care Clinical Coordinator
The MENTOR Network
07.2008 - 04.2011
Diploma - Baccalaureate of Social Work
Westfield State University