Maria Ferreira

Bridgeport,CT

Summary

Bilingual professional with extensive hospitality experience seeking an entry-level role in Medical Billing & Coding as the first step in a sustainable career in the healthcare field. Dedicated team leader, collaborative team player and effective communicator with a passion for helping others and skills transferrable to any medical setting. Forward thinker, adaptable, reliable and punctual.

Overview

years of professional experience

Work History

Food and Nutrition Associate

Yale New Heaven Health

Greenwich, CT

02.2023 - Current

Provided bedside meal service to hospital patients while ensuring strict compliance with physician-ordered therapeutic diets.
Collected patient meal selections using electronic diet software and verified accuracy against diet restrictions.
Assembled and delivered meal trays using two patient identifiers to maintain patient safety standards.
Assisted patients with meal setup, including opening containers and accommodating physical limitations.
Ensured high patient satisfaction by addressing concerns and resolving meal service issues promptly.
Followed all food safety, sanitation, and infection control policies in accordance with hospital regulations.
Collected and transported soiled trays while maintaining cleanliness of meal carts and service areas.
Collaborated with dietitians, nursing staff, and kitchen team to ensure timely and accurate meal delivery.
Maintained accurate documentation and supported end-of-day billing and charge verification procedures.
Trained new team members on tray line procedures, diet compliance, and patient interaction standards.
Demonstrated reliability and strong work ethic in a fast-paced healthcare environment.

Cold Food Production

Yale New Haven Health

Greenwich, CT

09.2021 - 02.2023

Food Preparation: Cut, mix, assemble, and plate salads, sandwiches, desserts, and cold meals, ensuring proper quality, temperature, and portion control.
Patient Services: May assist with tray assembly, catering, and distributing bulk nourishments to patient divisions.

Head Server & Bartender

MARRIOTT INTERNATIONAL HOTEL

Trumbull, CT

12.2008 - 04.2025

Prepare and distribute beverages to patrons and servers
Working knowledge of all beverages and cocktail recipes
Assist with interviewing, onboarding and training new hires
Ensure proper point-of-sale protocols
Maintain bar area cleanliness and sterilization in accordance with all food-handler and OSHA regulations
Oversee all events from inception to completion
Serve in a host capacity as needed

Education

Medical Billing and Coding Program

AMERICAN INSTITUTE OF HEALTH & TECHNOLOGY (AIHT)

Stratford, CT

05.2021

Skills

Bilingual: Spanish and English fluency, both written and verbal
Strong attention to detail
Genuine, compassionate and empathetic manner
Culturally Competent
Organized, reliable, and trainable
Excellent time management and follow-up
Microsoft Office, including proficiency in Word, Excel and Power Point
Medical Terminology
HIPAA, Laws and Ethics, patient confidentiality
Principles of private and government sponsored health care plans
Interpretation of HMO’s, PPO’s, CDHP’s, POS, and Self funded plans

Application of copays, deductibles, coinsurance, insurance payments, patient payments
Able to interpret and analyze EOB’s, COB’s and SOB’s for billing accuracy
Interpretation of medical documents and forms
Referrals, prior authorizations, consults, insurance verification
Principles of ICD-10-CM Coding, CPT coding, HCPCS coding in accordance with state guidelines
Assigning accurate ICD, CPT, HCPCS codes, and reconcile codes against services rendered
Data Entry, understanding of the patient chart, posting payments, account adjustments, denials, patient bills
Electronic health records, Springcharts Software
Medical Claim Cycle
Completion, analysis, and interpretation a of CMS-1500 claim form

Timeline