Christina Vu
Kansas City,MO
Summary
With a proven track record at D'or Nail Lounge, I excel in customer service and nail art techniques, enhancing client satisfaction and loyalty. Skilled in hygiene practices and team collaboration, I've significantly contributed to a positive, efficient work environment. My expertise not only meets but exceeds employer expectations, driving operational success.
Energetic and creative with keen eye for detail and passion for beauty and wellness. Knowledge of nail care techniques and proficiency in manicure and pedicure services. Committed to enhancing client satisfaction and creating relaxing, enjoyable experience.
Overview
1
1
year of professional experience
Work History
Nail Technician
D'or Nail Lounge
345 NW Barry Rd Kansas City, MO 64155
07.2024 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
Barista
FateBee
4307 N Chouteau Trafficway Kansas City, MO 64117
03.2024 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Bachelor of Arts - Media Arts
University of Missouri-Kansas City
5000 Holmes St, Kansas City05-2028
Skills
- Customer service
- Nail extensions
- Time management
- Nail art techniques
- Appointment management
- Team collaboration
- Product knowledge
- Verbal and written communication
- Hygiene practices
- Sanitation maintenance
- Operations leadership
- Pedicures
Accomplishments
- Increased productivity by implementing multiple process improvements.
Languages
English
Professional Working
Vietnamese
Professional Working
Timeline
Nail Technician
D'or Nail Lounge
07.2024 - Current
Barista
FateBee
03.2024 - 09.2024
Bachelor of Arts - Media Arts
University of Missouri-Kansas City