Christina Wallace
Gaithersburg,MD
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
17
17
years of professional experience
Work History
Operations Manager
1-800-GotJunk?
10.2016 - Current
- Open and ran morning huddles/daily truck inspections and updated list for mechanic
- Dispatch jobs to team routes
- Communication with teams/customers
- Collect payments when needed
- Put processes in place for teams
- Collected A/R and set up invoicing
EKG Technician
Washington Adventist Hospital
12.2006 - 01.2018
- Adhered to cleaning protocol for EKG machine.
- Educated patients on testing and preparation steps prior to procedure.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Working in all departments doing EKG on Adults and children through out hospital.
Medical Records Technician /Switchboard Operator
Cardiac Associates
11.2010 - 09.2016
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed daily physician schedules
Receptionist
Kidz Dental Land
06.2006 - 08.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Submitted dental claims, went over treatment plans with patients
Education
High School Diploma -
Watkins Mill High School
Gaithersburg, MD06.1996
Skills
Working with driveline which is a software to pull jobs up from future dates
Talking to customers and truck team members to see how jobs were completed and handled complaints
Working with my jr operations team on daily tasks
Timeline
Operations Manager
1-800-GotJunk?
10.2016 - Current
Medical Records Technician /Switchboard Operator
Cardiac Associates
11.2010 - 09.2016
EKG Technician
Washington Adventist Hospital
12.2006 - 01.2018
Receptionist
Kidz Dental Land
06.2006 - 08.2010
High School Diploma -
Watkins Mill High School
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