Proactive Shipping and Receiving Manager and Pharmacy Technician with extensive experience in inventory management and customer service. Successfully streamlined shipping processes and enhanced pharmacy workflow through meticulous attention to detail and efficient operations. Skilled in vendor management, order fulfillment, and maintaining accurate records while fostering positive client relationships.
Hi, I’m
Christina Wentz
Erie,PA
Summary
Overview
36
years of professional experience
Work History
Giant Eagle
Shipping and Receiving Manager
03.1988 - 08.2024
Job overview
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Giant Eagle
Pharmacy Technician
03.1988 - 08.2024
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Education
Erie County Erie, PA
from Emergency Medical Technician
09.1980
University Overview
McDowell High School Erie, PA
High School Diploma
06.1980
University Overview
Erie County Technical School Erie, PA
No Degree from Health Assistant
06.1980
University Overview
Erie County Erie, PA
from Paramedic
01.1987
University Overview
Skills
- Receiving Processes
- Warehouse Operations
- Order Fulfillment
- Lean principles
- Inventory Management
- Vendor Management
Timeline
Shipping and Receiving Manager
Giant Eagle
03.1988 - 08.2024
Pharmacy Technician
Giant Eagle
03.1988 - 08.2024
Erie County
from Emergency Medical Technician
McDowell High School
High School Diploma
Erie County Technical School
No Degree from Health Assistant
Erie County
from Paramedic
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