Robert Smith
Philadelphia,PA
Summary
Dynamic leader with a proven track record at Barnes and Noble College Bookstore, enhancing warehouse efficiency and team productivity. Expert in freight management and fostering team collaboration, I significantly improved operational workflows and customer satisfaction. Skilled in mentoring staff and optimizing shipping/receiving processes, my strategic planning ensured seamless operations and service excellence.
Overview
26
26
years of professional experience
Work History
Shipping and Receiving Manager
Barnes and Noble College Bookstore
12.1998 - Current
- Operated lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
- Coordinated with transportation providers to ensure timely pick-ups and deliveries, improving customer satisfaction with reliable service.
- Orchestrated seamless relocation of warehouse facility, ensuring no interruption in service during transition.
- Reduced processing times for inbound shipments, meticulously organizing and expediting unpacking and inventory logging.
- Improved team morale and productivity by instituting regular feedback sessions and recognizing outstanding performance.
- Optimized scheduling of staff shifts to ensure adequate coverage during peak times, maintaining high levels of operational efficiency.
- Enhanced warehouse efficiency by redesigning layout to streamline flow of goods from receiving to shipping.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
Education
High School Diploma -
Olney High School
Philadelphia, PA06-1994
Skills
- Receiving processes
- Warehouse operations
- Freight management
- Shipping procedures
- Loading and unloading
- Heavy lifting
- Outgoing shipments oversight
- Shipment tracking
- Team collaboration
- Logistics processes planning
- Daily operations management
- Shipping and receiving
- Mentoring and training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shipping and Receiving Manager
Barnes and Noble College Bookstore
12.1998 - Current
High School Diploma -
Olney High School
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