Robert Smith

Shipping and Receiving Manager

Barnes and Noble College Bookstore

12.1998 - Current

Operated lift trucks, and hand trucks to move items around warehouse.
Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
Pulled, verified, and packaged items for shipment.
Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Supervised warehouse staff, providing training and guidance to improve overall performance.
Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
Coordinated with transportation providers to ensure timely pick-ups and deliveries, improving customer satisfaction with reliable service.
Orchestrated seamless relocation of warehouse facility, ensuring no interruption in service during transition.
Reduced processing times for inbound shipments, meticulously organizing and expediting unpacking and inventory logging.
Improved team morale and productivity by instituting regular feedback sessions and recognizing outstanding performance.
Optimized scheduling of staff shifts to ensure adequate coverage during peak times, maintaining high levels of operational efficiency.
Enhanced warehouse efficiency by redesigning layout to streamline flow of goods from receiving to shipping.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Developed and maintained knowledgeable and productive team of employees.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Conducted research to address shipping errors and packaging mistakes.