Christina West
Bryan,TX
Summary
Detail-oriented professional with a solid background in customer service and problem-solving. Proven ability to enhance customer experiences and streamline operations, contributing to increased satisfaction and efficiency.
Overview
8
8
years of professional experience
Work History
Freight Flow Associate
Sam's Club
College Station, TX
11.2021 - Current
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Trained new associates on operational procedures and customer service protocols.
- Collaborated with team members to enhance store layout for improved customer experience.
- Implemented process improvements that streamlined workflow and increased efficiency.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Cafe Associate
Sam's Club
College Station, TX
11.2021 - Current
- Delivered high-quality customer service, ensuring positive experiences for all cafe patrons.
- Implemented strategies to improve workflow efficiency, reducing wait times for customers.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Trained new associates on cafe procedures and customer interaction protocols.
Customer Service Representative
Agero
Bryan, TX
06.2021 - 12.2021
- Resolved customer inquiries and issues via phone, email, and chat to enhance satisfaction.
- Streamlined communication between drivers, dispatchers, and service providers for improved efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
Server
IHOP
Bryan, TX
12.2019 - 06.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed cash register transactions, ensuring accuracy in order processing.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Line Packer
Sanderson Farms
Bryan, TX
08.2018 - 07.2019
- Trained new employees on safety protocols and packing procedures for consistency.
- Maintained high quality standards with meticulous attention to detail, ensuring accurate order fulfillment for customer satisfaction.
- Leveraged strong communication skills to collaborate effectively with supervisors and colleagues on achieving common goals.
- Managed multiple priorities simultaneously while maintaining optimal levels of organization and accuracy in product handling tasks.
Server
Amigos
Franklin, TX
11.2018 - 03.2019
- Resolved customer complaints efficiently, maintaining high satisfaction levels.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest experience.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Delivered exceptional customer service in fast-paced dining environment.
Education
High School Diploma -
Franklin High School
Franklin, TX05-2015
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Cash handling
Timeline
Freight Flow Associate
Sam's Club
11.2021 - Current
Cafe Associate
Sam's Club
11.2021 - Current
Customer Service Representative
Agero
06.2021 - 12.2021
Server
IHOP
12.2019 - 06.2021
Server
Amigos
11.2018 - 03.2019
Line Packer
Sanderson Farms
08.2018 - 07.2019
High School Diploma -
Franklin High School