Christina Whaley-Edwards
Lilburn,GA
Summary
Dedicated IT support professional providing technical assistance and resolving IT issues. Proficient in troubleshooting, network administration, hardware/software support, seeking leverage expertise to contribute to Atlanta Public School’s IT team.
Overview
13
13
years of professional experience
Work History
System Administrator
ADP
08.2021 - Current
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Completed reports detailing network and systems performance and downtime issues.
Helpdesk Support Engineer
NYC Department Of Education
01.2015 - 07.2021
- Communicated with clients to verify roots and causes of computer problems.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Monitored systems in operation and quickly troubleshot errors.
- Installed and maintained hardware and computer peripherals to store tangible components.
IT Support Specialist
United States Army
04.2010 - 11.2014
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Education
Bachelor of Science - Computational Science
St. John's University
Jamaica, NY05.2017
Skills
- Technical Support
- Server Maintenance
- Computer Programming
- Hardware Replacement
Timeline
System Administrator
ADP
08.2021 - Current
Helpdesk Support Engineer
NYC Department Of Education
01.2015 - 07.2021
IT Support Specialist
United States Army
04.2010 - 11.2014
Bachelor of Science - Computational Science
St. John's University
Similar Profiles
Race DavisRace Davis
Digital Sales Intern at ADPDigital Sales Intern at ADP
LEYDI GARCIALEYDI GARCIA
Sales Associate at ADPSales Associate at ADP
CARLOS MASON JR.CARLOS MASON JR.
Associate Client Support Consultant at ADPAssociate Client Support Consultant at ADP
Natalie SanchezNatalie Sanchez
General Production Associate at ADPGeneral Production Associate at ADP
Jarrett EmbryJarrett Embry
Corporate, Treasury, CIO- Liquidity Risk, Analyst at JPMorgan ChaseCorporate, Treasury, CIO- Liquidity Risk, Analyst at JPMorgan Chase