Christina Wilkins
Charleston,South Carolina
Summary
An encouraging manager and analytical individual, I possess a talent for team building, leadership, and motivation, coupled with an excellent aptitude for customer relations and relationship-building skills. I am proficient in utilizing independent decision-making skills and sound judgment to positively influence company success. I am dedicated to applying training, monitoring, and morale-building abilities to increase employee engagement and enhance performance.
Overview
9
9
years of professional experience
Work History
Business Office Manager
Oaks Senior Living
Charleston, SC
08.2023 - 05.2024
- Collected and maintained resident census daily, generating requested reports on census and occupancy
- Managed all aspects of move-ins for new residents and their families, ensuring adherence to company policies regarding medical and personal paperwork
- Successfully managed the management of both accounts payable and accounts receivable
- Provides department directors with regular updates on departmental spending
- Ensures completion and compliance of required documentation with OSHA regulations and standards
- Conducting onboarding process for new hires, including paperwork and time clock setup
- Maintained employee records, including payroll, vacation time and benefits information
- Consistently engaged in all necessary staff meetings, trainings, and educational classes
- Processed payroll by inputting missed punches, holidays, obtaining proper approval, and submitting on assigned day
- Regularly assists in creating resident activities and events and with tours and sales as needed.
General Manager
Market Street Sweets
Charleston, South Carolina
10.2021 - 08.2022
- Developed and implemented strategies to increase sales and profitability
- Managed the monitoring of financial performance through budget implementation, employee review processes and training programs, schedule management, and contract negotiation
- Streamlined operations by imparting knowledge of management principles, industry practices, company procedures, and technology systems through coaching and mentorship
- Fostered relationships with customers and suppliers, contributing to the growth of account development
- Mentored personnel to enhance operational excellence by teaching management principles, industry practices, and company procedures
- Enabled team members to maintain high productivity and performance metrics through training and guidance
- Efficiently managed purchasing, sales, marketing, and customer account operations
- Recruited and trained personnel to establish internal functions and define roles for new organization.
Store Manager
Circle K
Charleston, South Carolina
05.2019 - 01.2022
- Managed inventory control, cash control, and store opening and closing procedures
- Demonstrated leadership skills in successfully supervising store employees in a demanding environment through proactive communication and positive reinforcement
- Maintained proper product levels and inventory controls for merchandise to ensure efficient ordering and stock rotation
- Organized backroom to facilitate effective storage of goods
- Increased revenue and minimized losses by delivering outstanding customer service and consistently following standard practices
- Developed optimized store schedules by analyzing expected customer activity, staff proficiencies, and service essentials
- Drove improvements in customer satisfaction ratings by providing training and guidance to sales associates on product specifications, effective selling techniques, and leveraging of sales incentives
- Strengthened team dynamics and productivity by creating a conducive environment that prioritized mutual success
- Efficiently oversaw the management of purchasing, sales, marketing, and customer account operations
- Achieved top first quarter cooler sales within region and received Coca-Cola reward.
Field Office Manager
B.L. Harbert International, LLC
Charleston, South Carolina
09.2015 - 12.2018
- Successfully oversaw the smooth running of on-site construction field offices
- Led high-value projects, with individual budgets of $120MM and $80MM
- Collaborated with subcontractors and vendors to ensure prompt transmission and accurate documentation of project contracts, insurance certificates, bonds, lien releases, change orders, and payment applications
- Ensured compliance with government and state employment regulations by maintaining required employment documents
- Organized and maintained project records, documents, and correspondence following state and federal guidelines utilizing both paper-based and digital filing methods
- Prepare closeout documents upon job completion.
Skills
- Customer Relationship Management
- Records Management
- Payroll Management
- Business operations management
- Human Resources Management
- Budget Management
- Financial Administration
- Database Administration
- Administrative Support
- Office Management
- Expense Reporting / Tracking
- Account Reconciliation
- Inventory Control
- Emergency Response
- Employee Onboarding
- Team building and development
- Employee training, coaching and mentoring
- Performance Evaluations
- Adaptability
- Relationship Building
- Problem-solving aptitude
References
References available upon request.
Timeline
Business Office Manager
Oaks Senior Living
08.2023 - 05.2024
General Manager
Market Street Sweets
10.2021 - 08.2022
Store Manager
Circle K
05.2019 - 01.2022
Field Office Manager
B.L. Harbert International, LLC
09.2015 - 12.2018
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