Christina Williams
Program Specialist
Chesapeake,VA
Summary
A determined employee with over 8 years spent coordinating application processes to meet required timeframes. Experienced with assessing client eligibility for public assistance programs. Utilizes analytical skills to evaluate complex documentation and ensure program compliance. Track record of effective communication and client support, contributing to successful outcomes in service delivery.
Overview
11
11
years of professional experience
Work History
Eligibility Worker II
City of Norfolk, Department of Social Services
09.2016 - 05.2025
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled 30 - 45 appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Reduced errors in case management by consistently updating client information in the database system.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Trained staff on current eligibility requirements and policies.
- Resolved discrepancies with client applications to verify eligibility.
Eligibility Worker Assistant
City of Virginia Beach, Depart. of Human Services
08.2014 - 08.2016
- Scheduled 315 appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Liaised with other social service providers as necessary in order to coordinate support efforts for mutual clients in need of multiple forms of assistance simultaneously.
- Collaborated with team members to ensure consistent delivery of services and optimal client outcomes.
- Assisted clients with accurate eligibility form, application and document completion.
Education
Bachelor of Science - Information Technology
University of Phoenix
Phoenix, Arizona 05.2001 -
Skills
Excellent written and verbal communication Skills
Proficient in Microsoft 365
Data entry
Flexibility
Customer service
Problem-solving / Critical thinking
Active listening
Team building / Leadership skills
Case management
Analytical thinking
Interpersonal skills
Reliability
Decision-making
Time management
Multitasking
Timeline
Eligibility Worker II
City of Norfolk, Department of Social Services
09.2016 - 05.2025
Eligibility Worker Assistant
City of Virginia Beach, Depart. of Human Services
08.2014 - 08.2016
Bachelor of Science - Information Technology
University of Phoenix
05.2001 -
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