Christina Zheng
Skippack,PA
Summary
Customer-focused professional with over 15 years of experience in high-volume service environments and 5 years in operational leadership. Skilled in conflict resolution, team coordination, and maintaining professionalism under pressure. Seeking to contribute strong interpersonal skills and safety-oriented mindset as a Flight Attendant with United Airlines.
Overview
2025
2025
years of professional experience
Work History
Manager
Shang Hai Chinese Restaurant
1930 W.main St Unit 140 Norristown PA 19474
08.2016 - 08.2024
- Oversaw daily restaurant operations, ensuring adherence to quality and service standards.
- Developed and implemented strategies to enhance customer experience and retention.
- Collaborated with kitchen staff to refine menu offerings based on seasonal ingredients and customer feedback.
- Maintained professional, organized, and safe environment for employees and patrons.
Waitress
China King
401 N Haddon Ave Haddonfield NJ 08033
2011 - 07.2016
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu recommendations based on customer preferences and dietary restrictions.
- Maintained cleanliness and organization of dining area to enhance guest comfort and safety.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables simultaneously, prioritizing tasks to meet guest needs promptly.
Education
High School Diploma -
Loara High School
Anaheim, CAFullerton Community College
Fullerton, CASkills
- Customer service
- Greeting guests
- Team collaboration
- Conflict Resolution
- Safety Awareness
- Emotional Intelligence
- Communication Skills
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Manager
Shang Hai Chinese Restaurant
08.2016 - 08.2024
Waitress
China King
2011 - 07.2016
High School Diploma -
Loara High School
Fullerton Community College